The Account Manager (AM) is responsible for owning, managing and executing on the day-to-day activities that support a client’s overall strategy.  These activities may include consulting on interactive solutions, identifying client business development opportunities, planning, executing, and managing the day-to-day account aspects of a client engagement and focusing on client satisfaction initiatives (promoting webinars, new thought leadership from One North).  The Account Manager partners with other client team members to ensure that One North’s interactive engagements meet all account requirements and client expectations are of the highest quality. The goal of the AM is to ensure all client account activities and interactive engagements are successful per the account plan and positively impact the overall client satisfaction.

Responsibilities

 Client Communication & Consultation

•  Becomes primary day to day contact for key client alignments
• Establishes a consultative relationship with client contacts and develops an understanding of client goals and how they relate to the overall account plan/relationship cycle
• Communicates account and/or engagement objectives and success criteria for the client internally and externally
• Serves as first line of support for client questions
• Learns, understands and applies interactive marketing to provide client solutions
• Be a resourceful problem solver

 Interactive Engagement Lead

• Advocates client needs to creative, strategy, brand and technology teams to develop the ideal solution
• Ensures the use of best practices and applies lessons learned from previous engagements
• Sets engagement quality and performance standards and oversees quality of strategy, creative, brand and technical output
• Oversees, reviews and delivers engagement deliverables, including:
• Business and creative strategy documents
• Functional documentation
• Wireframes
• Quality assurance test cases
• Interactive solutions

Project Analytics

• Develops a project plan based on the established timeline and budget
• Tracks actual project performance and costs against project plan
• Maintains internal project tracking systems
• Proactively identifies and manages risks to the established project timeline and budget

 Business Development

• Proactively provide clients with ideas and business building opportunities
• Identifies client needs that require assistance from the Account Director

Qualifications, Experience, Knowledge and Skills

•  Project management experience in an agency environment
• Work on web technologies and/or database functionality
• Proven success and interest in a client service role
• Demonstrated expertise with project management principles and practices
• Excellent client management and communication skills
• Demonstrated experience and knowledge in strategic web technology deployments and database functionality
• Strong written and oral communication and problem-solving skills
• Professional service organization marketing experience is a plus