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Account Managers at Nx own the relationship with our Enterprise customers. They are responsible for managing renewals and driving expansion within existing accounts while maintaining the highest level of customer satisfaction.
Experience selling and/or managing software developer tooling and CI/DC experience is required.
What you’ll do
Build and maintain relationships with customer stakeholders, ensuring their success while working closely with Nx Developer Productivity Engineers (DPEs) who manage the technical solution.
Ensure we’re meeting our SLAs and are following internal best practices for account management and customer success.
Lead contract renewal efforts, working closely with stakeholders to drive seamless, on-time renewals.
Lead expansion efforts by identifying opportunities, coordinating demos, trials and annual business reviews to educate additional teams on the benefits of Nx. You’ll develop and present business cases to showcase Nx’s value and ultimately win expansion business.
• Ensure customer satisfaction during onboarding efforts
• Build and expand relationships with customer stakeholdersEnsure our customers receive the training and support they need
• Attend customer check-ins meetings
• Work closely with Nx Developer Productivity Engineers to identify account expansion opportunities
• Lead activities to drive account expansion including, annual business review sessions, demos, trials and onsite visits
• Own the lifecycle of renewal and expansion contracts
Travel is required for this position.
Key outcomes of this position are gross retention rate, net retention rate, and customer satisfaction scores.Compensation for this position will include base pay and commissions.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
