Account Manager

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry-leading incident management platform that allows companies around the world to consistently and quickly resolve incidents. We’re not simply transforming an industry, we’re carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.

Customers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise-ready platform and unique partnership model. See why our customers have reviewed us 5 stars on G2.

Investors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We'd be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.

About the Role:

This is a ground floor opportunity to be one of the first Account Managers here at Rootly and help shape our trajectory. You will experience what being at a scrappy startup is like. You will grow revenue by:

• Building an existing book of business across North America that results in 100% quota attainment in your first year with Rootly
• Successfully sourcing and closing full sales cycles for U$10-300K+ ARR opportunities
• Winning highly competitive deals by positioning Rootly as the Incident Management Platform of choice to enterprise buyers segments
• Directly drive top-line revenue growth through the acquisition of new customers and developing strategies to penetrate top tier accounts.
• Proactively identify and pursue opportunities to cross sell additional services to existing customers to optimize account revenue and profitability.
• Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.
• Designing and presenting product narratives and insights to executives within named accounts

The Ideal Candidate:

• 3+ years selling enterprise software to SMB and enterprise accounts
• Has owned enterprise software quotas of at least U$1M+
• Loves becoming a product and domain expert. You sell consultative and teach prospects something at every touch point
• Evidences proven ability to lead complex negotiations involving bespoke commercial and pricing agreements
• Is an incredible communicator and relationship builder remotely and in-person
• Enjoys the challenge of getting in the room with economic buyers and working with complex organizations to find and close great fit deals
• Functions optimally in a highly ambiguous and fast-paced environment with autonomy
• Is comfortable communicating the value of technical B2B SaaS solutions to technical stakeholders

Benefits:

• Comprehensive medical, dental, and vision
• 3 weeks vacation + unlimited sick/mental health days + company-wide shutdown EOY
• M2 MacBook Pro of choice
• $1,000 for health and wellness
• $1,000 for home office
• $1,000 for visiting a teammate located in a different geography
• WeWork membership
• Weekly happy hour on Friday
• Learning and advancement budget at your discretion
• Annual retreat - at least once a year we gather together in person 🏝️
• Ground floor opportunity to be an early member of a fast growing ven