Application Engineer (Pre-Sales and Technical Support)

Application Engineer (Pre-Sales and Technical Support)

Are you ready to develop the future of Industrial IoT? 

As the world’s leader in IoT and data technologies for the industry, PDi Digital, part of VusionGroup, empowers Manufacturing, Logistics, Healthcare and Car Dealer organizations to turn their physical supply chain into powerful digital assets, more automated, data-driven, AI enabled and connected by leveraging our IoT Cloud technology.

Our mission is to help companies and institutions use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable a more positive supply network. 

VusionGroup is a fast-growing, fast-paced industrial and retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest IIoT platform in the world.  

We build. We create impact. 

As an Application Engineer in the North American team based in the US, you will strive for our positive impact on the Americas’ Industrial market: 

• Partner and Customer Engagement:
  • Engage with partners and their customers to understand their business objectives and technical requirements.
  • Provide expert guidance on how our products and services can address specific market challenges.
  • Conduct presentations and demonstrations to showcase proposed solutions.
  • Train partners in becoming technology experts.
• Solution Design and Implementation:
  • Translate business requirements into technical terms and lead the team in designing, building, and managing technology solutions.
  • Build, lead, and federate teams around pre-sales and pilot projects, preparing solutions for deployment to independent customers and larger accounts.
• Technical Expertise:
  • Be the technical and solution expert.
  • Assist partners and end-users in customizing solutions to their needs and integrating their data into our Cloud.
  • Train and support our partners and their customers during the solution lifecycle.
• Project Management:
  • Manage partner & client communications as per the assigned responsibility in the project.
  • Track and document every part of the customer's implementation and utilization of the solution.
• Technical Support:
  • Support partners and their clients technically on both hardware and software solutions
  • Problem analysis, reproduction of errors and coordination with the development team

Qualifications we’re looking for.  

• Experience:
  • A minimum of 2+ years’ experience in a customer-facing role, preferably as an Application Engineer or similar Technical Pre-Sales role.
  • Industry knowledge: Supply Chain experience would be a plus.
  • Strong understanding of SaaS solutions
• Skills:
  • Customer-centric at heart: every decision you make revolves around our customers and improving their experience.
  • Strong critical thinking skills and adaptability to evolving technical landscapes.
  • Technical Acumen: understanding and explaining technical concepts to both technical and non-technical audiences.
  • Project management skills: managing deadlines and delivering tasks/projects on time.
• Abilities:
  • Excellent verbal and written communication, with appropriate and logical structuring of thoughts process during discussion/ presentation
  • Ability to consult with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment.
• Education:
• BA/BS in related field: Business, Marketing, Data Analytics, Computer Science or other STEM, Information Technology, Software Engineering.
• Spanish / French / German optional but would be a plus. 

Additional Information.  

Ability to travel based on the work you do, and the clients you serve (up to 50% of the time)

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.  

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce & industry - together.  

We feel supported. You will too.  

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: 

• Generous paid time off (PTO):  35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility benefits starting day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential  
• Commuting benefits: up to $100/month per employee for commuting expenses.
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 

All your information will be kept confidential according to EEO guidelines.