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IMO Health

Application Support Engineer - Netsuite

Sorry, this job was removed at 06:04 p.m. (CST) on Tuesday, May 06, 2025
Remote
Hybrid
3 Locations
Remote
Hybrid
3 Locations

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We are seeking an experienced Application Support Engineer to provide expert-level support for our NetSuite and Salesforce applications. This role involves troubleshooting issues, managing system integrations, and working closely with cross-functional teams to ensure smooth operations. The ideal candidate will have a strong technical background in NetSuite and Salesforce, excellent communication skills, and a proactive approach to process improvements. If you thrive in a collaborative environment and enjoy solving complex technical challenges, we’d love to hear from you. 

WHAT YOU'LL DO:

  • Provide expert-level technical support for NetSuite and Salesforce applications, ensuring smooth operation and integration. 
  • Troubleshoot and resolve issues related to NetSuite, Salesforce, and their integration with other systems. 
  • Proactively identify opportunities for process improvements and recommend solutions to optimize support workflows. 
  • Communicate effectively with users to understand their issues, provide solutions, and ensure timely resolution. 
  • Collaborate with cross-functional teams, including help desk and systems engineers, to address application and integration challenges. 
  • Develop, maintain, and update comprehensive documentation for application support and troubleshooting procedures. 
  • Provide training to new users and assist in cross-training team members to ensure continuous coverage and skill development.

WHAT YOU'LL NEED:

  • 2+ years of experience supporting NetSuite and Salesforce applications or certifications/training in NetSuite with a solid foundation in general software application support. 
  • Strong expertise in NetSuite and Salesforce applications, including their integration with other business systems. 
  • Proven experience in providing technical support and troubleshooting for application-related issues. 
  • Familiarity with REST APIs, JavaScript, or other relevant technologies is highly desirable. 
  • Excellent communication skills, with the ability to collaborate and interact effectively with stakeholders across all levels of the organization. 
  • A solid understanding of technology concepts, with the ability to bridge the gap between technical teams and business users. 

IMO Health Chicago, Illinois, USA Office

Downtown Chicago Loop office, easily accessed from all major L train lines and Metra Commuter Rail.

IMO Health Rosemont, Illinois, USA Office

We have two office locations, one in Rosemont and the other in downtown Chicago in the Loop. Both offices are steps from L stations on the Blue Line. Our Rosemont location is adjacent to the Rosemont Entertainment District where you'll find IMO employees enjoying lunch on a patio with colleagues.

What you need to know about the Chicago Tech Scene

With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.

Key Facts About Chicago Tech

  • Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
  • Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
  • Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
  • Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory

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