As an Application Support Lead at Upfront Healthcare, you will be responsible for ensuring the reliability, performance, and scalability of our systems and services. You will work closely with support, development, and operations teams to build and maintain the infrastructure that supports our applications, ensuring they run smoothly and efficiently. Your role will involve automating processes, implementing best practices, and responding to incidents to minimize downtime and improve overall system reliability.
Role Responsibilities
- Automation: Develop and implement automation scripts and tools to streamline operations, deployments, and monitoring.
- Monitoring and Alerting: Set up comprehensive monitoring and alerting systems to proactively detect and resolve issues before they impact users.
- Incident Management: Respond to and resolve incidents quickly, conducting root cause analysis and implementing preventive measures.
- Performance Optimization: Identify and address performance bottlenecks and other systemic issues to ensure smooth operation of services.
- Documentation: Maintain clear and detailed documentation of system configurations, processes, and procedures.
- Continuous Improvement: Identify areas for improvement and innovation in cloud architecture, processes, and tools, and drive initiatives to enhance performance, reliability, and efficiency.
- Off Hours Support: Provide off hours support for any critical incidents that may impact our clients.
Role Related PHI Access
- This role requires access to all client accounts for purposes of client implementations as well as client environment QA/UAT processes.
Qualifications
- Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Experience: 3+ years of experience in a Site Reliability Engineering, Support Engineer, or similar role.
- Technical Proficiency:
- Proficiency in scripting languages such as .NET & Node.
- Experience with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
- Knowledge of cloud platforms (e.g., AWS & Azure).
- Experience with containerization and orchestration tools like Docker and Kubernetes.
- Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or Datadog.
- Experience with managing and optimizing databases (e.g., MySQL, PostgreSQL, MongoDB).
- Problem-Solving Skills: Strong analytical and troubleshooting skills, with a proactive approach to problem-solving.
- Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.
- Adaptability: Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
What We Do
Upfront delivers dynamic, digital care navigation to improve patient experience, increase necessary visits, reduce no-shows, and improve population health performance. Its flexible omnichannel communication capabilities, combined with personalized patient content and calls-to-action, eliminate common barriers to patient engagement and enable Upfront to support a nearly unlimited number of use cases and deliver a world-class patient experience, while driving a significant return on investment for client partners. To learn more, visit UpfrontHealthcare.com.
Why Work With Us
Here at Upfront, we believe that providing intelligent and personalized care navigation for everyone starts with the right team. We pride ourselves on being industry leaders and innovators and understand that our strong commitment to our clients is an integral part of our success.
Gallery
.jpeg)
.jpeg)
