Applied Systems
Remote

Associate Customer Support Technician

Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Job Description
Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for an Associate Support Technician to become a part of our outstanding Support team, which plays an essential role in keeping Applied Systems at the top of the insurance technology industry. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.
What You'll Do

  • Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
  • Assist customers with accounting software issues by getting to the root of their problem and walking them through steps to reach a resolution
  • Triage and troubleshoot problems with customers to understand and document the nature of such problems
  • Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
  • Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary


What You'll Need to Succeed
We're looking for someone who:

  • Can work remotely or from an Applied Systems office


Your experience should include some or all of the following:

  • 1 year of customer service experience
  • Strong written and verbal communication skills; strong telephone skills
  • Experience working with technology and Microsoft applications
  • High school diploma or equivalent - A degree in Accounting or Finance is desirable
    • We proudly support and encourage people with military experience, as well as military spouses, to apply


Additionally, you may have:

  • Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind
  • Experience with accounting, workflows such as invoicing, reconciliation, client, receivables, payables, receipts and disbursement
  • A passion for problem-solving and providing a high level of customer care
  • Confidence in interacting and learning about various technology applications, software, network infrastructure
  • Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
  • A background working with accounting software such as QuickBooks
  • Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.
  • Ability to plan and organize technical projects; experience with deadlines for project completion
  • Familiarity with the insurance industry


What You'll Gain
Benefits from Day One

  • Health insurance plans, dental, and vision
  • Wellness incentives
  • 401(k) and/or RRSP retirement savings plans with employer match


Work-Life Balance

  • Competitive paid vacation time and a free day for your birthday
  • Personal/sick time
  • Paid holidays
  • Flex Time
  • Paid parental leave (U.S. candidates)
  • Volunteer time off


Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most. For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
#LI-Remote

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Applied Systems Perks + Benefits

Applied Systems Benefits Overview

At Applied, we offer our employees a Total Rewards Benefits package designed to enable you and your family to thrive, with coverage beginning on the first day of employment.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Hybrid work model
In-person all-hands meetings
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
For Hiring Managers
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Situation dependent
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Free snacks and drinks
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Paid industry certifications
Personal development training

More Jobs at Applied Systems

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Applied SystemsFind similar jobs like this