Business Solutions Consultant

Job title: Business Solutions Consultant

Work location: Chicago IL

Division/ Department: Inovus, A Highland Group Company

Reports To: Director of Delivery

Status: Full Time W2

Role Purpose

The Business Solutions Consultant is responsible for designing, building, testing, and maintaining SaaS solutions on the Creatio platform, in an agile environment working with a cross-functional team. Creatio is a low-code/no-code platform to automate workflows with apps for CRM, Service Management, Marketing Automation and other business use cases. This Consultant will work directly with clients to understand their use case and bring the solution to life. Three or more years of related experience required.

Duties & Responsibilities:

• Attain Creatio Analyst Certification within 60 days of hire and maintain for duration of employment (required)
• Attain Creatio Developer Certification within 120 days of hire and maintain for duration of employment (preferred)
• Configure, customize and enhance Creatio applications
• Plan and support large data migration efforts
• Work with client and internal teams to gather requirements, write user stories and prioritize backlogs 
• Design and build Creatio integrations via low-code/no-code tools and Creatio Marketplace applications
• Debug and diagnose failing solutions
• Work collaboratively with team members in an agile environment (i.e. Jira Kanban board, sprint planning etc)
• Train end users and client administrators on implemented solutions

The Ideal Candidate Brings Most of These Qualifications

This list is not exhaustive, but represents key areas where a candidate should show full competence in order to be successful in a Creatio Consultant role. 

• Three (3) or more years experience as a Systems Analyst, CRM Administrator, SaaS Consultant/Specialist, or Developer
• Experience as a Customer Service agent, consultant, or other client-facing role
• Experience as a developer and/or system admin on an enterprise SaaS platform, such as Salesforce, SugarCRM, MS Dynamics, MS Power Apps, SAP, Zendesk
• Experience with .NET, C# and/or JavaScript
• Experience with Postman, Google Suite, Microsoft Excel and Jira
• Agile software development experience, working in sprints, kanban, scrum or similar methodology
• Innate curiosity and willingness to learn and expand your skills
• Commitment to continuous improvement
• Consultative mindset and flexible thinking
• Experience forming lasting relationships of trust with team members and clients
• Strong oral and written communication skills

Compensation & Terms

• Chicagoland area. Attendance is expected one or two days per week in our Loop office.
• Salary range $82,000 - $92,000 depending on experience.
• Full time W2 employee. Must be authorized to work in the United States for any employer. We are not able to offer sponsorship at this time.

About Inovus

At Inovus, we create powerful, engaging digital experiences for our clients. We are focused on creating experiences that promote human flourishing and make the world a better place to live in. We pride ourselves on helping our clients better serve their customers and team members by working with them to drive digital innovation through introducing low-code/no code software solutions