Commercial Operations Analyst I (Deal Desk)

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive! 

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!

🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary:

The Commercial Operations Analyst I plays a critical role within the Commercial Operations team by providing foundational support for the deal desk and sales management functions. This position is integral to facilitating efficient deal execution and achieving team objectives through the management of pricing strategies, order forms, contract vehicles, and the coordination of deal progression to completion. Additionally, the role emphasizes driving process improvements, maintaining data integrity, and delivering actionable insights to inform strategic decision-making.

Responsibilities:

• Assist in streamlining Deal Desk processes by collaborating with sales leadership, field teams, and operations to identify and resolve bottlenecks in deal execution. 
• Manage the order management process by preparing order forms, managing quote approvals, ensuring alignment with cooperative contract vehicles, resellers, and distributors, and adhering to established guidelines.
• Perform pricing analyses under the guidance of senior team members, contributing to optimized deal structuring and alignment with financial metrics. 
• Assist in the development and maintenance of dashboards and tools that enhance visibility into deal performance, ensuring data accuracy and alignment with team objectives. 
• Ensure compliance with standard booking metrics through accurate deal data review and adherence to revenue recognition guidelines. 
• Contribute to the identification of process improvement opportunities within the commercial operations workflow to support scaling efforts. 
• Maintain CRM (Salesforce) data integrity, ensuring accurate and consistent information across sales and operations systems. 
• Provide routine analysis and reporting to support deal desk operations and address specific ad hoc requests from sales management or leadership. 

Requirements and Preferred Experience:

• Bachelor’s degree in Business, Finance, Accounting, or a related discipline is required. 
• A minimum of 2 years of experience in deal desk operations, sales operations, finance, or a related field is preferred. Relevant internships or academic projects may be considered. 
• Familiarity with B2B SaaS deal structures or similar environments is preferred. 
• Strong problem-solving skills, with a focus on learning and applying established guidelines to resolve routine challenges. 
• Curiosity about emerging technologies, including artificial intelligence (AI), and their potential to improve operation processes and decision-making. 
• Ability to adapt to a fast-paced environment and manage evolving priorities with guidance from the manager. 
• Clear written and verbal communication skills to articulate findings (e.g., pricing and deal structures) and collaborate effectively within the team.
• Proficiency in Google Suite (or Microsoft 365) and basic knowledge of Salesforce or other CRM systems is preferred. 
• Familiarity with operational tools (e.g., CPQ, Tableau, Outreach) and quoting tools is highly preferred. 

What makes OpenGov unique

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!

» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

» Perks: Comprehensive medical, dental, and vision coverage for you and your family. We almost forgot to mention: New parents get paid leave to welcome your new bundle of joy into your family. Plus, a wellness stipend for gym memberships/fitness classes for medical plan enrollees, employer HSA contribution, 401k with employer match, and lunch in-office every Wednesday.

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.