Commercial Operations Analyst I (Deal Desk)

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

The Commercial Operations Analyst I plays a critical role within the Commercial Operations team by providing foundational support for the deal desk and sales management functions. This position is integral to facilitating efficient deal execution and achieving team objectives through the management of pricing strategies, order forms, contract vehicles, and the coordination of deal progression to completion. Additionally, the role emphasizes driving process improvements, maintaining data integrity, and delivering actionable insights to inform strategic decision-making.

Responsibilities:

• Assist in streamlining deal desk processes by collaborating with sales leadership, field teams, and operations to identify and resolve bottlenecks in deal execution.

• Manage the order management process by preparing order forms, managing quote approvals, ensuring alignment with cooperative contract vehicles, resellers, and distributors, and adhering to established guidelines.

• Perform pricing analyses under the guidance of senior team members, contributing to optimized deal structuring and alignment with financial metrics.

• Assist in the development and maintenance of dashboards and tools that enhance visibility into deal performance, ensuring data accuracy and alignment with team objectives.

• Ensure compliance with standard booking metrics through accurate deal data review and adherence to revenue recognition guidelines.

• Contribute to the identification of process improvement opportunities within the commercial operations workflow to support scaling efforts.

• Maintain CRM (Salesforce) data integrity, ensuring accurate and consistent information across sales and operations systems.

• Provide routine analysis and reporting to support deal desk operations and address specific ad hoc requests from sales management or leadership.

Requirements and Preferred Experience:

• Bachelor’s degree in Business, Finance, Accounting, or a related discipline is required.

• A minimum of 2 years of experience in deal desk operations, sales operations, finance, or a related field is preferred. Relevant internships or academic projects may be considered.

• Familiarity with B2B SaaS deal structures or similar environments is preferred.

• Strong problem-solving skills, with a focus on learning and applying established guidelines to resolve routine challenges.

• Curiosity about emerging technologies, including artificial intelligence (AI), and their potential to improve operation processes and decision-making.

• Ability to adapt to a fast-paced environment and manage evolving priorities with guidance from the manager.

• Clear written and verbal communication skills to articulate findings (e.g., pricing and deal structures) and collaborate effectively within the team.

• Proficiency in Google Suite (or Microsoft 365) and basic knowledge of Salesforce or other CRM systems is preferred.

• Familiarity with operational tools (e.g., CPQ, Tableau, Outreach) and quoting tools is highly preferred.

Compensation:

Chicago, IL: $65,000 - $78,000

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.