GENERAL DESCRIPTION:

The VelocityEHS Content Media Administrator/Trainer I (CM/T I) is primarily responsible for the creation and maintenance of both customer and internal facing on-demand training materials, including videos and scripts. The CM/T I works with the Manager of Knowledge Management and Training (MKM/T) to maintain and support relationships with subject matter experts throughout VelocityEHS, assists with reviews and tests of new and revised curriculum offerings from other team members, providing feedback and suggestions for improvement and contributes to new curriculum or program ideas. Additionally, the CM/T I works with the MKM/T to ensure that knowledgebase materials are current, accurate and up-to-date.

The VelocityEHS work environment is dynamic, innovative and entrepreneurial.  We have a results-oriented culture that demands intelligence, teamwork and follow-through.  If you have these qualities and take pride in surprising and delighting clients then this is the job for you - check out the details below and apply now.

Key Responsibilities include but aren’t limited to:

·          Creates both customer and internal facing on-demand training materials with minimal technical supervision using writing, graphic design, branding, image editing, document formatting, animation, video, audio skills and tools

·          Coordinates and executes on-going training specific to VelocityEHS products for Customer Care staff

·          Coordinates and executes on-going web-based training specific to MSDSonline products for existing customers

·          Assists with updating, creating, and/or recommending current or new tools for the document and course library; including Forms, SmartDocs, Single Topic Sheets, Templates, FAQs, Training Manuals, Courses, etc. 

·          Manages multiple projects simultaneously, working with the MKM/T to set project scope, priorities, deadlines, schedules

·          Participates in the needs assessment, design and development of training roadmaps

·          Assist with the Management and tracking of training materials and videos created in order to ensure they stay accurate and up-to-date

·          Conduct one-on-one or group trainings to Customer Care staff

·          Interacts with SMEs in Product, Marketing, Customer Care, and Sales in planning and scoping requirements for training, knowledge articles or video creation

·          Assists the Manager of Knowledge Management and Training(MKM/T) with ensuring knowledgebase materials are current, accurate and up-to-date

·          Works with the Knowledgebase Admin/Trainer II for communicating requests for system enhancements or modifications to respective Product Manager(s)

·          Consistently reviews MSDSonline/VelocityEHS product functionality and enhancements to ensure retention of product knowledge

·          Emergency back-up for Client Onboarding training deliverables

·          Other duties as assigned

Required Qualifications:

·          1+ years of related professional experience.  This experience would preferably have demonstrated accomplishments in a training role.

·          Ability to independently transform raw content and data received from subject matter experts into Learning and training content with full narrative, scripts and illustrations

·          Proficient with Internet Browsers

·          Excellent verbal and written communication skills

·          Excellent Customer Service skills

·          Strong attention to details, policies and procedures with the ability to identify and recommend improvement opportunities

·          Strong presentation skills

·          Experience with multimedia authoring tools such as Camtasia, SnagIt, Adobe Captivate, and Adobe Video Creative Cloud applications (Photoshop, Premiere, After Effects, Audition, Illustrator)

·          Familiarity with Microsoft Office 2003-2010 products (Outlook, Word, Power Point, Excel, etc.) and Adobe (PDF) documents

·          Ability to manage multiple projects with tight deadlines

·          Demonstrated ability to build trust with colleagues and customers

·          Passionate about his/her work

Preferred Qualifications:

·          Bachelor’s degree in an appropriate discipline or equivalent work experience

·          Training content creation experience

·          Experience with web conferencing software and applications

·          Experience in a Software as a Service (SaaS) environment

·          Experience using KB and/or Training software is preferred

At VelocityEHS we’re all about helping companies around the world promote a safer work environment for their employees. We develop innovative on-demand (cloud-computing technology) safety and compliance management solutions that enable our customers, environmental health and safety (EHS) professionals in a wide range of industries, to work faster and more cost-effectively in administering their overall safety compliance programs.

Headquartered in the heart of downtown Chicago, VelocityEHS is much more than just a place to work. VelocityEHS has cultivated a unique environment where success is both a journey and an everyday occurrence. We work hard and play hard because we love what we do. We place a high value on teamwork, and at the same time, look for individuals who are self-motivated and willing to take risk to help the company advance.

VelocityEHS offers many benefits, including:  paid time off, health/dental insurance, 401(K) plan, casual dress, transit benefit program and more. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. We welcome and encourage diversity in the workplace.