CB Marketing & Communications – Content Producer - Associate
Organization Description
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and non-profit organizations.
Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.
Employer Description
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
Job Description
About you
You are curious about content management systems and publishing tools – you want to know how they work, learn what’s new, and work out how they can be adapted to support new content types and formats. You’re the kind of person who notices a gap and figures out how to fill it. When you don’t know how to do something, you’re not afraid to ask questions. Most importantly, you are customer-focused and know that accuracy matters.
About the job
The editorial content you publish will help guide our Commercial Real Estate customers who are looking for the latest industry headlines, research and events.
Daily: Responsible for collecting and entering approved content and associated assets into the publishing tool for the Daily Market Update, News, Events, Learning, and Research sections. Perform self-QA and ensure a high degree of accuracy. Help route content through the creation, approval, and publishing processes. Coordinate daily publishing priorities with the Managing Editor/Copy Chief. Add new items to project tracker, update status of existing items, and manage projects through completion.
Weekly: Work with the Content Strategist to maintain the tagging taxonomy and help ensure content is findable.
Ongoing: Work with the Content Strategist on quarterly site section audits to ensure all previously published content meets current standards. Suggest site improvements that will make content easier to find and any other enhancements that will improve the user experience. Suggest publishing tool improvements that will streamline the publishing process and other enhancements that will improve the content author experience.
Qualifications
During the interview process be prepared to speak to and/or share samples that demonstrate the following qualifications:
- Experience working with publishing tools and content management systems, such as AEM or Drupal, in a daily publishing environment
- Familiarity with editorial style guides, including AP Style, and publishing process flows
- Understanding of how user experience impacts content consumption
- High attention to detail; proofreader-level accuracy
- Basic understanding of HTML
- Ability to use all standard software tools and, more importantly, the ability to learn new ones
- Proactive idea-generator and problem solver
- Demonstrated flexibility – able to shift strategies and tactics when required
- Excellent communication skills, both written and verbal
- Bachelor’s Degree required
- Three-to-five years of professional experience required, with at least two years of web content publishing experience
About us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and non-profit organizations.
The Commercial Banking Marketing & Communications team shapes the firm’s brand and protects and grows the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps and paid media channels based on what is best for the customer.