All applicants must include a link to their portfolio or attach work samples.

Content Strategists/Content Designers at IA Collaborative are masters at empowering people, businesses and brands through the interface of language. We’re driven to positively shape the human experience through clear, compelling and strategic communication and richly layered content experiences. We interpret Content Design broadly to meet the evolving needs of the innovation space, and consider it synonymous with industry-standard roles such as Copywriter, Content Strategist and UX Writer.

The Content Design Director is an expert in Content with creation, optimization, brand consistency, segmentation, localization, and analytics.

How we work:

We serve as our clients’ design partner and guide by becoming knowledgeable and passionate about our clients’ creative goals and business through immersion in their business. Combining human-centered design and strategic business consulting, we help multinational organizations and emerging leaders set visions, create strategies, design compelling experiences and empower their own cultures of innovation. We reframe problems, uncover opportunities and set strategic vision. We take Insight to Action, to define business models — profit, process, channel, brand and partnership strategies — and create new physical and digital products, brands, services and environments.

You will share in our drive and aspiration to make an impact in the world through design while working collaboratively with designers, researchers, strategists, engineers, developers, and architects.

As a Content Design Director, you will be responsible for:

Projects and Processes

• Lead the end-to-end delivery and design of content for products, services and prototypes, both in-market and concept, that gives value to users and improves their daily lives.
• Serve as primary contact for day-to-day and executive-level client(s).
• Guide updates to overall project approach, team performance, and activities.
• Actively manage to project budgets, project scope, and project timelines.
• Lead project continuation efforts.
• Be responsible for project management responsibilities on projects that are small in scope, timeline, and team composition
• Create brand communication strategies by championing principles of content organization.
• Define the range of information and detail needed to meet varying audience and business goals, coordinating details into meaningful combinations.
• Immerse yourself in and advocate for the user’s perspective, ensuring content and end-product are clear to all audiences.
• Craft compelling copy to support a variety of business needs as they arise, providing recommendations and craft articulate POVs to senior level stakeholders.
• Own content requirements and communicate them to design and development teams.

Growing the Business

• Provide leadership for the growth and vision of the team’s process and capabilities, including identifying new offerings.
• Apply a strategic lens to understand our client’s business challenges with a goal of developing and creating sustainable and distinctive business value through our partnership.
• Lead the development and best practices for creating strong client relationships; lead and advise others in applying new approaches to client experiences.
• Plan, initiate, and manage growing client relationships within and beyond projects.
• Identify and frame new client engagements, including leading new business outreach, directing others in proposal creation, and creating strategies, activities, and methods for new project approaches.
• Initiate and own external ambassadorship opportunities on behalf of IA Collaborative, including industry events, college/university events and workshop facilitation, and other thought leadership engagements.

Organizational Health

• Aid in development and management of the discipline’s team members, including recruiting and hiring, resourcing, and day-to-day coaching and mentorship, recognition, as well as leading and providing oversight to the team on projects.
• Understand personal and team roles, contribute to a positive working environment by building solid relationships with team members, and proactively seeking guidance, clarification, and feedback.
• Collaborate and contribute on cross-functional (technical and non-technical skill sets) teams to shape the culture of the organization through development of policies, procedures, practices, norms, and initiatives.
• Inspire others through your passion and knowledge of current trends in digital design and business; support others as they grow their knowledge and skills about content design.
• Know the Business of the Business: Act as a steward of IA Collaborative’s overall business by exploring future possibilities for the organization including new offerings and capabilities, talent acquisition, thought leadership, and other business growth-oriented activities.

Your Qualifications:

Bachelor’s degree in English, Journalism, Public relations, or related communications field; master’s degree preferred.

10 plus years of experience with content creation, user-centered problem solving, and management, preferably within a design firm, digital agency that includes:

• A variety of methods for user-centered problem-solving
• Content strategy that informs design decisions
• Leading teams through complex engagements with enterprise clients
• Designing and leading successful client ideation and prioritization work sessions

Software such as Sketch, Figma, Microsoft Office, Adobe Creative Suite, Confluence and Jira. Ability to learn new software quickly is a plus.

Portfolio demonstrating a breadth of complex work and exceptional writing, editing, and formatting skills.

A proven track record of creating effective end-user-facing content, preferably for in-market products.

Multi-year experience collaborating with cross-functional teams: visual design, UX, and video.

Breadth of experience working across a diverse range of frameworks, platforms, products and services.

IA Collaborative Future of Work Model:

Tentatively starting January 10th, 2022, we will enact a 3-day in-office/2-day option-to-work-from-home schedule. We are currently working from home with an option to work from the IA Collaborative office following CDC and local guidelines.

Why IA Collaborative:

At IA, you’ll practice your craft in a whole new context. You’ll be a part of designing the future of human experience as you transform your client’s business, empower communities and create a positive and lasting impact on the world.

Our internationally recognized workspace provides the inspiration and flexibility to collaborate with teams or to focus as an individual.

IA’s comprehensive benefits package includes medical, dental, vision; Retirement Savings Benefits; scholarship funds to promote individual learning, growth and inspiration; discretionary bonus and profit-sharing programs; a suite of family benefits including paid time off for the birth of a child, caregiver leave, wellness check-in days, flexible spending accounts for dependent care, health expenses and childcare, and 529 college savings planning and contributions; and employer-paid life insurance and disability.

About the Content Design Team:

Content practitioners at IA Collaborative shape the human experience through the interface of language — influencing the way people use products and services, enjoy brands and communities, and inform themselves daily. As innovators, we explore emerging technology and linguistic interactions to ensure our messages and mediums are always relevant and resonant.

Our team of writers and content strategists collaborate nimbly across all disciplines, transforming insights and strategy into compelling and innovative brand experiences that live across platforms. Every message and strategy we create is developed with purpose and action in mind.

About IA Collaborative:

IA Collaborative is a global design and innovation consultancy. We help leading organizations and category disruptors find new growth, create new offerings, and empower a culture of innovation. We fully integrate human-centered design and business strategy into the ongoing operations of our clients, to launch new corporate ventures and drive continuous innovation. From Insight to Action, we define new business models and create new products, technology platforms, experiences, brands, services and environments. 

IA is on the national and global stage speaking about the business value of design. Featured by Fast Company as one of the country’s preeminent design thinkers and nominated by the Cooper Hewitt Smithsonian Design Museum as a “Design Visionary,” IA’s leadership and work has been profiled by prominent business publications and has received multiple design accolades, including Best Design North America and Best UX Design in Fast Company’s Innovation by Design Awards; the SXSW Business Design Award; and multiple honors in the Red Dot International, International Design Excellence Awards (IDSA), the GOOD DESIGN Awards, and the iF World Design Awards. IA Collaborative works with the world’s most successful brands, including FedEx, Allstate, Airbnb, Fidelity, Apple, Johnson & Johnson, Nike, Lilly, and Audi.

At IA Collaborative, we are proud to be an equal opportunity workplace. We believe that welcoming a diverse variety of backgrounds, perspectives, and skills to our organization contributes to a thriving culture, a vibrant community, and breakthrough work. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, genetics, protected veteran status, gender identity or expression, or any other characteristics protected by federal, state, or local law.

For more information about IA Collaborative visit iacollaborative.com, LinkedIn, Instagram, and Glassdoor.

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