JPMorgan Chase
Chicago, IL
Hybrid

Content Strategist, Senior Associate, Commercial Bank Marketing

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Job Description

Description

We’re looking for an end-to-end content strategist who is equally passionate about user-centric content and ensuring it is delivered to the right customer at the right time. Join us in this new content strategy role and help us create exceptional experiences.

About you

You apply systems thinking to your work and consider the customer experience from the first time a user arrives on the site through exploration, task completion and return visits. You can make recommendations on how to tailor content to the customer’s situation and keep it direct, simple and conversational. You want to ensure content is findable and know how to create a tagging structure. You’re always on the lookout for relevant content and new topics of interest to your customers. You love to learn and can’t wait to share your knowledge with others. You’re not afraid to ask questions.

About the job

The front- and back-end content strategy deliverables you’ll create will make it easier for our Commercial Real Estate customers to find the latest industry headlines, research and events they are looking for to ensure the content meets their needs.

Daily: No two days will be the same, but you can expect to work on a range of projects and tasks with the Editor-in-Chief, Managing Editor, Content Producer and other members of the Marketing team. You could be analyzing content metrics for user insights, identifying content needs or gaps or communicating your findings and recommendations through a presentation or a user scenario.

Weekly: Produce briefs for original articles and editorial features. As the owner of the faceted taxonomy, collaborate with the Content Producer to ensure the tagging taxonomy is being applied properly and help ensure content is findable.

Quarterly: Perform a quarterly audit on everything published in the content sections of the site and ensure all previously published content meets current standards; collaborate with the Editor-in-Chief and Managing Editor/Copy Chief on turning recommendations into an action plan.

Qualifications

During the interview process be prepared to speak to – and share work samples – that demonstrate the following qualifications:

  • Demonstrated experience working on both front-end and back-end content strategy activities and deliverables, including the following activities:
    • Front-end: Identify content and topics needed for the site’s target audience and assess what they need most; determine how to both satisfy customer needs and meet business goals; experience with content curation, customer personas and journey maps; create/manage editorial style guidelines and calendars; develop SEO guidelines
    • Back-end: Identify how content can be reused; manage and maintain a faceted taxonomy; create a content model for a CMS; understand what’s necessary to deliver personalized content experiences
  • Experience working with content management systems; AEM or Drupal preferred
  • Familiarity with editorial style guides, including AP Style, and publishing process flows
  • Understanding of how user experience impacts content consumption
  • Basic understanding of HTML
  • Ability to use all standard software tools and, more importantly, the ability to learn new ones
  • Proactive idea-generator and problem solver
  • Demonstrated flexibility – able to shift strategies and tactics when required
  • Excellent communication skills, both written and verbal
  • Bachelor’s Degree required
  • Five years of professional content strategy experience required, with at least two years in a daily publishing environment

About us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and non-profit organizations.

The Commercial Banking Marketing & Communications team shapes the firm’s brand and protects and grows the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps and paid media channels based on what is best for the customer.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

About the Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and non-profit organizations.

 

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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