Atlassian
Atlassian provides tools to help every team unleash their full potential
Chicago, IL
Remote

CSS Technical Writer

Sorry, this job was removed at 11:30 a.m. (CST) on Wednesday, September 21, 2022
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Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Job description
As a CSS Technical Writer, you will craft and develop comprehensive and accurate technical documentation that enables Atlassian Support Engineers to accurately and efficiently resolve customer requests. You will have the opportunity to build new and significant updates to our internal technical documentation, and you will work with multiple product teams to catalog processes and assist with process improvements.
In this role, you'll have the opportunity to:
-Obtain a deep understanding of Atlassian products and services to translate complex product information into simple, polished, and engaging content
-Review current processes, process documentation, and internal controls
-Evaluate the effectiveness and supporting documentation for processes and develop prioritized recommendations for improvements
-Work with process owners to finalize process improvements and document process changes
-Develop comprehensive documentation that meets organizational standards
-Write content that meets the needs of the target audience, turning insights into language that sets our users up for success
-Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
-Independently gather information from subject matter experts to develop, organize, and write standard operating procedures (SOPs) and other process documentation
On your first day, you will bring

  • 2-4 years experience as a technical writer
  • Proven ability to drive progress and resolution for ambiguous problems
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience developing training materials for process changes
  • Strong verbal and interpersonal communication skills


It's a bonus if you have:

  • Experience working with technical engineers to improve business process documentation
  • 2-4 years of experience writing SOP
  • 2-4 years of experience in process improvement
  • Experience with Atlassian products


More about our team
The Support team is growing by leaps and bounds to keep up with the rapid pace of Atlassian customers (this is a good problem to have). With this increase, stellar customer service and satisfaction remains our number one goal, and supporting that in all ways possible.
Our team is open, accepting, with varied backgrounds and talents, located around the globe, and focused on providing legendary support to our customers. We work hard and pitch in when issues arise, but always remember to have fun and celebrate our successes. When problems seem the hardest, we are at our best, pushing hard for the root cause and a solution. We all enjoy interacting with customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian.
We believe that through our roles, we positively impact millions of end-users and their experience with Atlassian products.
To learn more about working with the Support Team at Atlassian, check out our Support Team page !
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub .

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What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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