E-Commerce Associate

| Chicago

E-Commerce Operations Associate

Be a creative Agent of Change

Are you focusing in E-Commerce and pleased working in a dynamic and creative environment?

At FTD (NASDAQ: FTD) we continually evolve the business by promoting a culture where solutions from the sales group help transform our lines of business through customer-meaningful solutions.

As an E-Commerce Operations Associate, the goal is to provide full service to member florists so that we can help them succeed through participation in meaningful, valuable and relevant services.

What You Will Give:

  • Create, modify and deploy relevant images and content in e-commerce programs such as websites or digital marketing solution so that the offerings properly represent the member florist and the programs generate meaningful results.
  • Assist in data entry of new products-including images, descriptions, product features.
  • Assist in merchandise and site changes as requested by members.
  • Maintain relationships with member florists in order to provide a superior member experience and maximize results. As part of the relationship management effort, the E-commerce Operations Assistant will also interact with employees from other departments and 3rd party vendors.
  • Create digital assets such as banners and photos by leveraging tools such as Photoshop.
  • Maintain a basic understanding of current e-commerce best practices and terminology related but not limited to SEO, SEM, UX, Analytics.
  • Manage ad hoc site customization projects by working with member and developer. Facilitate timely completion by documenting design requirements and/or implementing basic CSS or HTML changes.
  • Efficiently and accurately enter and maintain all data related to e-commerce programs within multiple systems.
  • Identify and present enhancement or issues to management in a timely manner to help maintain quality programs.
  • Perform other duties as assigned.

What we offer:

  • Exciting opportunity to be a part of a team
  • Enjoy all the benefits of working for a publicly traded company (stock purchase plan, flexible hours and a fair vacation plan).
  • A relaxed work environment (local gym with classes).
  • The blending of cultures across multiple cities and 3 continents where you can be part of helping craft our future.
  • Career opportunities! Those that have a positive impact, with a positive approach, have a very bright future as we change, grow, expand and explore new and exciting experiences for our global customer base.

What we seek:

  • Bachelor's degree preferred or equivalent work experience; minimum 2 years' experience in a position with a high level of customer interaction.
  • Basic troubleshooting skills related to the Internet.
  • Proficient in Microsoft Outlook, Photoshop, Basic Web Technologies (HTML, CSS)
  • Proficient computer skills in MS Office including Word and Excel.
  • Experience with AS400, HEAT (or other systems used to document information; standard support systems)
  • Previous work experience with a phone support environment.
  • Clear problem-solving skills.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write emails and basic correspondence.
  • Ability to effectively present information and respond to questions from customers.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to plan, organize, and proactively problem solve on a strategic level.
  • Ability to professionally handle multiple projects and a fast-paced, constantly changing environment.
  • Ability to adjust to and work with last minute changes and requests.
  • Physical Demands: the employee is regularly required to use hands and talk or hear.
  • The employee is frequently required to stand, walk and sit. The employee must occasionally lift and/or move up to 10 pounds.

Come join our team and be part of an exciting transformation! While you are part of the e-commerce team, you will have a broader impact on the overall growth of the business.

Come give FTD a look! This position will be based in Downers Grove, IL.

FTD Companies is a global best-in-class floral and gifting company with a vision to be the top tier and most trusted floral and gifting company in the world. We provide floral, specialty foods, gift and related products and services to consumers, retail florists, and other retail locations and companies in need of floral and gifting solutions.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

In the heart of the Loop! We also have an office in Downers Grove, IL.

What are FTD Companies Perks + Benefits

FTD Companies Benefits Overview

FTD is dedicated to you and your family. We work hard to provide a wide range of competitive and affordable health care benefits that reflect your changing needs. Our goal is to empower you with the resources and flexibility you need to live well, be well. The benefits you elect will start the first day of the month following date of hire.
Our benefits offerings include medical, prescription, dental and vision coverage, a company contribution to a Health Savings Account (HSA), Employee Stock Purchase Plan (ESPP), life, accident and disability insurance, paid time off, and tuition reimbursement. We are committed to providing fair compensation to all of our employees, including performance-based compensation incentives for many of our positions.
FTD Companies, Inc. is a premier floral and gifting company. We offer very generous employee discounts on our diversified portfolio of brands such as ProFlowers, ProPlants, Shari’s Berries, Sincerely, etc.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
If you are eligible for benefits, you can enroll in an FSA regardless of whether or not you are enrolled in FTD’s medical plan.
Disability Insurance
FTD offers short and long term disability at no cost to you. The disability benefits will replace up to 67% of your weekly base income up to $2,500/week for STD and up to $10,000/month for LTD.
Dental Benefits
FTD offers two great dental plans through Aetna. A Dental HMO with co-pays where you choose your Primary Care Dentist and a Dental PPO which has benefits in and out of network.
Vision Benefits
FTD offers vision coverage through Eye Med which offers a broad network of nationwide providers to choose from to meet your vision needs. Retailers such as LensCrafters, Pearle Vision, , and JCP
Health Insurance Benefits
FTD offers three medical plans through Aetna to choose from including one EPO where you choose a Primary Care Physician and two PPO High Deductible Health Plans (HDHP)
Life Insurance
For employee coverage of 2x base salary up to $600,000. *Per IRS regulations, the cost FTD pays for coverage above a certain level is considered “imputed income,” and is included on your W-2.
Wellness Programs
We know how important wellness is to your overall success. The FTD Wellness program is here to help you identify and achieve your health and wellness goals.
Onsite Gym
Our One North Dearborn location offers an onsite state-of-the-art fitness center, cycle center and bike room.
Retirement & Stock Options Benefits
401(K) Matching
Discretionary match of 50% on the first 6% of your of pre-tax or post tax deferral. To maximize the employer match, you will need to contribute 6%. Vesting is at 25% each year
Employee Stock Purchase Plan
The Employee Stock Purchase Plan (ESPP) provides employees with an opportunity to share in our growth and to purchase shares of our common stock without payment of brokerage costs, at a 15% discount.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on the department and role, FTD offers some scheduling flexibility. We also offer summer hours so that our team members can enjoy extended weekends and fun in the sun with family and friends
Remote Work Program
Family Medical Leave
Care for yourself or a family member who is seriously ill, to care for a newborn or newly adopted child, or to attend to the affairs of a family member who is called to active duty in the military.
Vacation & Time Off Benefits
Generous PTO
FTD recognizes 9 paid holidays each calendar year and allows employees to take time off for vacation, personal responsibilities and sick time.
Paid Holidays
FTD recognizes 9 paid holidays each calendar year.
Paid Sick Days
Perks & Discounts
Casual Dress
FTD allows employees to wear casual workplace attire every day, not just Fridays!
Free Daily Meals
During FTD’s peak season such as Valentine’s Day, Mother’s Day, and Christmas FTD often provides lunch to thank employees for their hard work (along with the occasional just because lunch).
Pet Friendly
At some locations, employees can bring their dogs to work.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Up to $2,500 after one year of employment
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