Faculty Engagement Specialist

| Chicago
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About Everspring

Join some of the world’s best problem-solvers, pioneers, and out-of-the-box thinkers.

Since 2011, Everspring has partnered with leading universities to create a new standard of excellence in online education. Behind the curtain, you’ll find a dynamic, innovative, and collaborative team environment, with colleagues who continue to shape the culture and success of our company. Our heart is in our work; these aren’t your typical online education jobs – we’re always striving to make a difference in everything that we do.

Position

Made up of production, instructional design, faculty engagement, and quality assurance, the Learning Design team inspires, engages, and empowers each other to create the next generation of learning. This collaborative team works to translate traditional courseware into online formats in innovative and compelling ways to create innovative online courses for our University partners.

The Faculty Engagement Specialist effectively responds to faculty requests for support and creates impactful learning resources and thought leadership content, empowering faculty to confidently leverage technologies and best practices to teach students online.

This position reports to the Director of Learning Design and is located in Chicago, IL near the Ogilvie and Union train stations.

The ideal candidate:

  •  Has demonstrated success communicating effectively with university faculty
  • Has a demonstrated track record of providing remote support on software or web-based platforms
  • Is an excellent and patient communicator, comfortable communicating with university professors
  • Is a natural collaborator, but has the ability to work independently
  • Displays the highest levels of integrity
  • Operates with a high work ethic, requiring minimal supervision
  • Interacts with others using sound judgment, good humor, and consistent fairness in a fast-paced environment
  • Is professionally confident, with the ability to remain calm in stressful situations
  • Wants to build and be part of a great team, doing a great thing
  • Has a curious and creative mindset – enjoys change!

Responsibilities

  • Serve as primary teaching support for online faculty by responding to faculty requests for help via phone, email, or other virtual means
  • Remain consistently available during work hours to support faculty, and available to monitor for urgent support on weekends and evenings
  • Create and maintain faculty guides and support materials, such as job aids, videos, tutorials, or infographics, according to the guidance of the Director of Learning Design
  • Draft, manage, and distribute mass communications sent to large groups of partner faculty, under the guidance of the Director of Learning Design
  • Assist with course revisions and edits by assisting faculty with questions about the learning management system
  • Create and distribute reports on instructor activity within the learning management system for select partners
  • Collaborate with multiple departments – including Learning Design, Student Services, and Academic Operations – to ensure continuity of support and training
  • Perform other duties, as assigned
Requirements:
  • Ability to travel occasionally upon request
  • 1-3 years’ experience in faculty development, educational technology, instructional design or online student/faculty support
  • Bachelor’s degree required; Master’s degree preferred, especially in communications, education, psychology, or related area
  • Experience with online learning management systems required; experience using the Canvas learning management system preferred
  • Demonstrated excellence developing content for online platforms
  • Familiarity with content creation tools such as Camtasia, Audacity, or Adobe Creative Suite a plus
  • Demonstrated ability in consultative or technical support
  • Exceptional written and verbal communication skills
  • Demonstrated meticulous attention to detail

Everspring is an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • XDDesign
    • InDesignDesign
    • PremiereDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

Experts at staying connected, our offices are in the Loop, steps from the river, public transit and the best food in the West Loop and River North.

An Insider's view of Everspring

What’s the vibe like in the office?

The vibe in the office is casual and collaborative. There is a lot of teamwork cross-functionally. You're exposed to a wide range of operations that don't only focus on your specific role, but the business as a whole. There are many opportunities to learn from your colleagues in marketing, learning design, and technology!

Aggie

Client Engagement Manager

What does your typical day look like?

What excites me about working in Admissions is that you never know what you're getting yourself into each day. I live for the challenging questions thrown at me and overcoming their obstacles or objections. At the end of the day, I'm honored to be a part of their journey...my goal is to leave them with an impression they'll never forget.

Jeffrey

Team Lead - Admissions Advisor

How has your career grown since starting at the company?

I have been given the opportunity to go from managing a few projects on a handful of technologies to managing the product strategy for over three dozen products with multiple projects running concurrently. Everspring has given me the opportunity to gain my stride by providing me the freedom to exercise my creativity and technology domain knowledge.

Abuzar

Director of Product Development

How do you collaborate with other teams in the company?

Growing up, my father always used to sit me down and talk to me about life. My biggest takeaway from those talks is that I should always surround myself with good people.
Good people are the most important asset an organization can have, and Everspring definitely has this asset. Our culture promotes creativity, collaboration and personal growth.

Michael

Admissions Advisor II

What are Everspring Perks + Benefits

Everspring Benefits Overview

We understand that our employees are our success. We are dynamic, curious, passionate and collaborative problem solvers who push the boundaries of innovation on a daily basis. Our growth is a direct result of their investment in us. That’s why we offer a competitive and comprehensive benefits package that includes health coverage, a 401K plan, company-paid life insurance, work-life balance benefits and much more. We also know that our employees understand the spirit of Everspring better than anyone. We offer a generous referral bonus when employees help us identify the mix of talent, drive and personality that results in a successful hire.

Because our employees invest their talents and efforts in us, we strive to invest in them and their needs. We understand that time off is important, so we provide both paid company holidays and a generous PTO accrual policy, allowing our employees to take time off and recharge based on their unique, individual needs.
Wellness is an important part of our company culture, so we cover the majority of the cost for our in-building gym, allowing our employees easy access to fitness, wellness and peace of mind. We also participate in the annual Chase Corporate Challenge, allowing our employee community an opportunity to take part in collective fitness, fun and celebration.

In our downtown location on the Chicago River, our offices occupy the 22nd floor, offering our employees an expansive view of our beautiful city and a daily display of the beating heart of the Loop. And in our spacious, luxurious 30th floor coffee lounge, employees can take a midday beverage break, lead collaborative sessions at communal work tables or just get some heads down time on the regular.

Because we work hard, we play hard as well. Everspring offers a wealth of unique socialization outlets for its employees, ensuring that our dynamic, innovative culture is upheld through connection and camaraderie. Explore a few of the ways we stay connected:

- Culture committee dedicated to cross-company collaboration, education and community engagement
- Regular social events including game nights, happy hours, team and company outings, corporate races,
summer and holiday parties, and potlucks
- Endless coffee, soft drinks and sparkling water to suit anyone’s taste bud needs
- Casual and open office environment

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home one day per week after 6 months of employment.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We offer between 15 and 30 days of paid time off per year based on years of service.
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Everspring offers a variety of coffee, tea, soda and those delightful flavored seltzer waters.
Happy Hours
Happy hours are hosted On occasion .
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
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