We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.

Hyatt is a global leading hospitality company with over 1,000+ managed, franchised, owned, and developed properties worldwide. Our mission is to provide authentic hospitality in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests, and owners.  

We are looking for a driven technology professional with a strong platform and process orientation, deep technical skills, the ability to work under pressure, and a desire to continuously improve. 

Hyatt is currently seeking to add a Group Platform Manager to support the global In Room Entertainment (IRE)/TV/ Content Streaming Systems product line. This role has both strategic and operational responsibilities, along with interaction with customers.  This role will be responsible to plan, coordinate, implement and oversee the delivery and support of TV/ Content Streaming Systems services to our customers and partners worldwide. This role requires strong experience and in-depth knowledge in managing a variety of In Room Entertainment/TV/ Content Streaming Systems vendors and their Platforms. This role will be highly technical, with the strategic product line and program responsibilities.  The ideal candidate will be a subject matter expert in TV/ Content Streaming Systems technologies and someone who can partner with customers and vendors to keep up with current technology changes. Their goal will be to ensure that the TV/ Content Streaming Systems Platform consistently delivers a high-quality, secure and stable guest experience across the enterprise. 

Reporting to the Associate Vice President – Guest Products, this is also a managerial role overseeing the development, prioritization, execution, and delivery of the In Room Entertainment/TV/ Content Streaming Systems Platform in working with multiple internal stakeholders within Product, Design, Software Engineering, Infrastructure, Cyber Security, and Field Services.

Position Responsibilities / Essential Functions 

• Provide strategic direction to the overall organization on the TV/ Content Streaming Systems Platforms
• Update and maintain global TV/ Content Streaming Systems Standards quarterly on Global Technical Standards (GTS) site in working with various stakeholders
• Liaise with field services leaders to identify regional requirements and adapt the TV/Content Streaming Systems strategy
• Evaluate current and new TV/Content Streaming Systems vendors and oversee their certification process
• Manage all technical and commercial aspects of TV/Content Streaming Systems Product Line
• The main point of contact at Hyatt corporate for all matters related to TV/Content Streaming Systems Services
• Support all Managed and Franchise hotels as it related to TV/Content Streaming Systems Platform
• Liaise with Hyatt’ Product and Design team in overseeing the migration of TV into Cloud as a service
• Oversee the development and roll-out for the In Room Entertainment and Content Streaming initiatives
• Work jointly with Digital Product, Design, and Technology teams to deliver outcome-based experiences
• Work jointly with Cyber Security team to ensure data network policies are enforced globally and TV networks always remain compliant
• Conduct RFPs as necessary for programs related to TV/Content Streaming Systems Platforms
• Establish MSA, SLA, and other global agreements for TV/Content Streaming Systems Platforms
• Demonstrate a commitment to Hyatt core values
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

Experience

• Experience managing TV/Content Streaming Systems portfolio
• Experience managing strategic vendor relationships
• Experience with design and implementation on complex TV/ Content Streaming Systems
• Experience in successfully managing /leading technical teams and ability to deliver on strategic priorities
• Advanced knowledge of TV/Content Streaming Systems Solution, Chromecast, DirectTV, COM3000 platforms
• Understanding of network management, security, and monitoring
• Excellent written and verbal communication skills
• Flexible to work on/off shift to meet company, customer, and internal requirements
• Detailed documentation skillset
• CCNP or similar experience
• Cloud hosting (Azure, AWS, or similar)
• Knowledge of API and Integration development between the TV and loyalty platform

Education

• Bachelor’s Degree or higher preferred; concentration in Computer Science or comparable field