Healthcare Technology Writer at CareAdvisors

| Chicago
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Role: Healthcare Technology Writer

Role Type: Contract (potential for FT, Perm.)

About Us:

CareAdvisors is a technology company helping patients get access to healthcare and social service benefits they need by automating the manual enrollment burden taken on by hospitals.

Many patients who receive care at hospitals are eligible for Medicaid and other social service benefits, but have barriers to enroll or re-enroll in their benefits. Using a modern technology stack focused on automation, we remove those barriers so that patients can get access to the benefits they need, and lift the financial burden hospitals endure when providing care to patients.

Our CRM empowers care navigators and social workers with a search and communication platform that’s connected to a network of community organizations and hospitals. We use the data gathered across our network to power our automated analytics engine. Join us in building out our CRM so we can connect people to the care they need!

About the Role:

Care Advisors is looking for a Healthcare Technology Writer for a short-term contract with the potential for a FT, permanent role. You should be passionate about healthcare and technology!

In this role, you will produce high-quality documentation that contributes to the overall success of our projects. This individual will become very familiar with the company's projects and applications and will compose clear and coherent technical information and instruction manuals for users. The technical writer will work collaboratively with developers, designers, product managers and other stakeholders to document product features and methodologies and produce other relevant product collateral. Overall, you will:

  • Research and build knowledge about products, services, technology, or concepts to be documented.
  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
  • Lead meetings with internal and external stakeholders to elicit, write, clarify, translate, communicate and simplify product documentation.
  • Determine the clearest and most logical way to present information and instructions for greatest reader comprehension and write and edit technical information accordingly.
  • Effectively communicate new product features and enhancements to clients, cross-functional team members and management.
  • Work with product management to prioritize business and information needs.
  • Monitor product deliverables and ensure timely completion of product documentation projects by identifying project milestones and phases.
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
  • Write easy-to-understand user interface text, online help, and developer guides.
  • Create product training and tutorials to help end-users use a variety of applications.
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
  • Create and maintain the information architecture.

We are looking for a team member with the following background

  • Bachelor’s degree in a relevant field.
  • Candidates in the process of earning an advanced degree are preferred.
  • Experience working in a healthcare or startup setting is preferred.
  • 3-5 years of experience in tech writing (ideally in healthcare) or equivalent experience.
  • You must have excellent written and oral presentation skills in English.
  • Must possess the ability to explain intricate and complicated concepts and ideas.
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • You must have an entrepreneurial spirit, intellectual rigor, and strong discipline.
  • Strong communications and organizational skills with an ability to thrive in a fast-paced environment with tight deadlines is a must.

Important Notes

While the internship will be performed remotely due to COVID-19 safety guidelines, there will be substantial virtual collaboration, teamwork, and networking opportunities. Duration of the contract is flexible.

At Care Advisors we value diversity and endeavor to treat everyone with respect, no matter their age, gender, race, ethnicity, or sexual, cultural or ideological preferences.

Job Type: Contract

Schedule:

  • Monday to Friday

Experience:

  • Healthcare: 1 year (Preferred)
  • Technical Writing: 2 years (Required)
  • Start-Up: 1 year (Preferred)

Education:

  • Bachelor's (Required)

Location:

  • Chicago, IL 60654 (Required)

Contract Renewal:

  • Likely

Full Time Opportunity:

  • Yes

Work Location:

  • One location

Work Remotely:

  • No
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • PuppeteerLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • KafkaFrameworks
    • RabbitMQFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • InDesignDesign
    • FigmaDesign
    • AsanaManagement
    • TrelloManagement
    • HubSpotCRM
    • IntercomCRM
    • IntercomEmail
    • MailgunEmail

Location

CareAdvisors is located in River North. We are right across from the Grand/State Red Line stop and close to plenty of restaurants and bars!

An Insider's view of CareAdvisors

What’s the vibe like in the office?

The CareAdvisors' office provides a setting that is equally conducive to having fun and getting work done. Everyone is amazingly friendly and willing to help with anything. From the people who make it a joy to work in, to the fun times it plays host to, the office is an awesome place to work, in all senses.

Cristóbal

Developer

What's the biggest problem your team is solving?

At CareAdvisors, the biggest problem we are solving is reducing the burden of medical costs that many people in this country carry.

Nick

Developer

What does career growth look like on your team?

As we expand locally and nationally, there will be many growth opportunities for our trained and knowledgeable team members at CareAdvisors to transition into leadership or management roles.

Leticia

Community Engagement Manager

How does your team reward individual success?

CareAdvisors' managers love touching base with their teams to track progress and reward those who stand out! We also consider those who have shown improvements and highlight this as a success story and reward them similarly. Also, giving more responsibility and leadership opportunities to those who show dedication to our mission is commonplace.

Hana

Operations Manager

What are CareAdvisors Perks + Benefits

CareAdvisors Benefits Overview

The CareAdvisors team is made up of diverse, passionate individuals who are working to improve access to healthcare through cutting-edge technology. In addition to our insurance benefits, we also offer wellness programs such as gym membership perks. CareAdvisors promotes a collaborative work environment with a variety of out-of-work team outings such as game nights, team dinners, and happy hours. Team members also have the flexibility to work remotely.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications
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