Lead UX Writer at Peapod Digital Labs (Chicago, IL)

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What’s Our Dish

Announced in May 2018, Peapod Digital Labs (PDL) is an Ahold Delhaize USA company that powers the eCommerce and digital strategies for the Great Local Brands of Ahold Delhaize USA. Accelerating growth in digital and personalization capabilities, PDL is an innovation lab focused on meeting the changing needs of customers, regardless of when, where, and how consumers choose to shop.


Browse the Aisles:

We are seeking a passionate writer to join our Experience Design team. You’ll be part of the Product team that influences product strategy. Help shape our online experience by crafting useable, useful, and responsible copy. You are an advocate for design, working to develop product experiences by creating clear and meaningful text that helps users complete the task at hand. You help set the vision for content and drive cohesive product narratives across multiple platforms and touchpoints. From ideation through implementation, you’ll work with a team of designers, product owners, and engineers to actively be a collaborative contributor. You’ll take a hands-on approach that involves iterating, testing, and executing across multiple workflows. This is an opportunity to join a fast-paced team, think holistically about design, and change the current grocery landscape.


The Experience Design team is a core component within the product and development teams. We collaborate with product owners, engineers, brand partners, and other stakeholders throughout the product development lifecycle. The position requires an empathetic customer focus, a data-driven approach, and a mastery of best practices for native and web UX design. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to persuasively communicate work with minimal direction.


Recipe for Success - What's “in store” for the role  

  • Deploy content-centered design thinking across all layers of the product process (write content for websites, mobile apps, notifications, error messages, feature naming, and more)
  • Lead the discussion on how a content-first vision for Product will help define features
  • Write useable, useful, and responsible copy that drives adoption, engagement, and retention
  • Collaborate with designers, engineers, marketers, project managers, brand partners, and stakeholders on a daily basis
  • Synthesize complicated concepts into jargon-free, clear copy
  • Translate UX research into language that anticipates needs and makes the experience easier to understand
  • Effectively maintain multiple projects with fast-moving schedules
  • Quickly adapt to last-minute requests and shifting timelines 
  • Champion the brand voice and style throughout all channels
  • Author, maintain, and evangelize the UX Content Style Guide as it relates to the broader design system
  • Lead workshops and co-creation sessions to build shared understanding across the organization


The Essentials in Your Cart - The required ingredients  

  • Minimum 4–6 years of digital copywriting experience on web and app platforms
  • 2+ years of experience focused on UX writing and design thinking within a product or technology team
  • A stellar portfolio of UX writing case studies that demonstrates your efficacy as a writer
  • A conceptual mind that not only writes copy but considers how it integrates within visual design
  • Proficiency navigating design and prototyping software such as Sketch and InVision
  • Outstanding communication skills and ability to clearly articulate your approach to copy considerations
  • Ability to multitask and prioritize in a fast-paced, deadline-driven environment
  • A drive to understand and discuss strategy, analyze metrics, and measure results
  • Are curious and continuously learning about how to engage customers and vocalize their pain points.
  • A collaborative, proactive mindset that is detail-oriented



Join Us at Our Table

Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress – our people! We offer a great variety of benefits and perks to our employees, including: great health care options, including PPO and HSA plans (with company contributions), dental, vision, flexible spending accounts, a 401k with strong company match and immediate vesting, and generous and flexible paid time off.

We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SwiftLanguages
    • AzureLanguages
    • jQueryLibraries
    • ReactLibraries
    • SpringFrameworks
    • Vue.JSFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics


Right next to Union Station, we are easy to get to and surrounded by food in Downtown and the West Loop.

What are Peapod Digital Labs Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Building a cutting edge eCommmerce center of excellence means our teams need to focus on their work challenges, not whether their benefits are activated. With a one-stop shop for online benefit management, competitive bonus potential, and a flexible, brand new office, our employees are able to focus on making the customer experience amazing.

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