We’re seeking a talented Licensing Advocate who will function as a primary point of contact for new agents joining the GoHealth Sales Teams as they move through the process of on-boarding and becoming ready to sell. In this role, you will be responsible for assisting with on-boarding and administrative tasks for new agents with regard to their resident and non-resident licenses, carrier appointments and carrier certifications. This position requires a service oriented mindset, high degree of accuracy and attention to detail. The ideal candidate will possess the ability to efficiently and accurately execute a complex and multi-step submission and tracking process in a fast-paced environment.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

• Provides a superior level of customer service to incoming agents joining GoHealth. This position will require daily interaction with agents and their managers
• Discretion and adherence to privacy and confidentiality policies
• Updates systems and databases with a high degree of accuracy in a fast-paced environment
• Troubleshoots technology issues related to license status that impact an agent’s ability to sell
• Assists agents with completing forms for licensing, appointments and re-certification; gathers documentation and transmits securely and discreetly
• Obtains and notarizes affidavits and other state licensing documentation
• Collaborates with agents and program leaders in the certification process for State Based Marketplaces, FFM and Medicare Certifications
• Supports new agents through carrier required training during onboarding and for annual re-certification activities

Skills and Experience:

• Bachelor’s Degree or equivalent work experience
• 1+ years call center or insurance licensing experience 
• Polished and professional written and verbal communication skills
• Detail oriented, organized and a self-motivated continuous learner
• Proficient with MS Office applications (Microsoft Word and Excel in particular)
• Ability to manage personal information with a high degree of discretion and sensitivity
• Licensing experience is desirable; experience with data/working with databases is a plus
• Experience with manual fingerprinting and eligibility to become a notary are also a plus

Benefits and Perks:

• Open vacation policy because work life balance is important
• 401k program with company match
• Employee Stock Purchase Program
• Medical, dental, vision, and life insurance benefits
• Paid maternity and paternity leave
• Professional growth opportunities
• Generous employee referral bonuses
• Employee Resource Groups
• Work from Home Stipend
• GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.