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Policy & Internal Communications Writer

| Chicago
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information.
Job Description
Let’s get to business! The Policy & Communications Analyst is responsible to develop communications content from subject matter experts, establishing and maintaining well-written articles, general communications and internal alignment of policy and procedure. This information will be regularly leveraged by a global employee base to service our customers and therefore must be concise and accurate. Responsibilities in this role will include design, redesign, maintenance and governance of partner knowledge bases as well as dissemination of weekly policy newsletters, general copywriting, and/or partner implementation initiatives. Our ideal candidate must be an organized and diligent self-starter, who independently manages time effectively and is eager to learn. We are looking for a candidate who is dedicated to working in close alignment with cross-departmental stakeholders and has a keen eye for the highest quality of communications within narrow deadlines.

What you do at Avant:

  • Effectively collaborate with and/or interview key business stakeholders and Subject Matter Experts to create, update and maintain company policies and integrity of all related documentation
  • Produce high quality documentation and maintain a documentation ecosystem while adhering to an asset governance process
  • Audit and analyze existing content assets, providing assessment and propose improvements for consistent policy adherence
  • Continuously improve Knowledge Management and Internal Communications processes for increased functionality and usability
  • Hold regular policy review meetings to proactively address unarticulated policy needs 
  • Edit and adapt materials and requests submitted by technical and non-technical contributors to ensure cohesive messaging and consistency of communications
  • Manage complex communications projects giving consideration to general information infrastructure and Knowledge Management integrity
  • Disseminate policy communications on a publishing schedule to ensure real time accuracy of policy and procedure
  • Field and manage requests from various stakeholders, assess impacts, level of urgency and ensure appropriate approvals obtained prior to information dissemination 
  • Initiate and uphold formal review processes for communications deliverables and information architecture for increased efficiency and scalability
  • Other duties and responsibilities may be assigned as necessary 

Why you are a fit for Avant:

  • Bachelor’s degree in Communications, Journalism, Visual Communications, or Technical Writing or related
  • Three years experience in a related role or field
  • Exceptional oral and written communication skills 
  • Strong attention to detail, high level of quality and accuracy
  • Experience prioritizing and managing shifting priorities with a high volume of requests from various stakeholders
  • Demonstrated ability to work independently and achieve deadlines in a fast-paced environment, and effectively handle various tasks under pressure
  • Proven working knowledge of leading-edge knowledge management platforms, technologies, and related tools
  • Focus on scale, integrity and diligence to ensure accuracy across multiple channels
  • Excellent organization, project management, and interpersonal skills
  • Experience using a ticketing system preferred
  • Experience using a project management system preferred
  • Startup Experience 
  • Atlassian Suite experience preferred
  • Internal Communications and/or Employee Engagement Project Experience

Why Avant is a fit for you:
At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement

Location

Located on Chicago's scenic riverwalk, we're surrounded by trendy restaurants, a thriving startup community, and easy access to public transportation.

An Insider's view of Avant

What’s the vibe like in the office?

The vibe is positive and encourages fun, but also strives for growth through hard work and innovation. I would also say Avant is a “come as you are” environment where people are able to bring their whole selves to work, which leads to diverse viewpoints and great ideas.

Liz

Software Engineer

How do you collaborate with other teams in the company?

Because of the nature of my role, I’m constantly collaborating and working with other teams. Program management is like being a traffic cop, at the intersections of every vertical within the business unit; I stop and start traffic, provide estimates on travel time, and route drivers down the right street if they get lost.

Molly

Customer Success Manager

What are some things you learned at the company?

The new projects we launch for our bank partners are really exciting because of all the learning opportunities they present. These projects require a substantial amount of collaboration between teams, so everyone is growing and learning from one another as we go. It's pretty awesome!

Marq

Tech Quality

What does your typical day look like?

70% of my day is working on code. 20% of my day is spent on unblocking other junior engineers or reviewing code. 10% of my day is in meetings. 100% of my day is spent having fun! =)

Hebron

Software Engineer Team Lead

What are Avant Perks + Benefits

Avant Benefits Overview

We offer group Medical, Dental, and Vision coverage, as access to a 401(k) plan, generous parental leave, commuter benefits, and unlimited vacation time. We have a free gym on site at our Chicago office and other great perks like daily free lunch, a fully-stocked kitchen with beer on tap, casual dress code, a game room, and company happy hours.

Culture
Volunteer in local community
We love being in Chicago! We'll run donation drives for local schools, pack lunches for city shelters, host events for young people interested in fintech, and whatever else comes up!
Eat lunch together
Intracompany committees
Like the Diversity & Inclusion Committee and the Fun Committee, to name a few.
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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