Product Copywriter

| Chicago
Arrive’s Product Team is seeking a motivated product copywriter, content strategist with a knack for product marketing who wants to get their hands on anything that helps the cause.
Our team is looking for a Content Strategist / Writer who is more than a copywriter. We need a storyteller, a design thinker, and a guardian of the user experience who meets customer needs with clear, consistent, and compelling content.
You know how content, design, and copy all fit together perfectly to make a seamless and simple product. You’re ruthless in prioritizing each and every word that is put in front of our customers. You can help articulate what our product does and distill technical jargon down to layman terms that are insightful and succinct. Your day will never be boring and this role will grow with you as you aspire to do great things in your career.

What you'll do

  • Plan and write content for our products - our mobile apps, our websites, our widgets, our voice applications.
  • Work directly with product managers, user experience designers, visual designers, and key stakeholders to turn requirements into a clear and engaging story for our customers (across all touch points including micro-content, UI labels, headlines, messaging, emails)
  • Be an expert - knowing our products and the nuances of everything they do (and don’t do) to work with product and engineering to quickly deliver in a fast-paced environment
  • Say things in two words instead of four; three words instead of six
  • Help build an understanding of our platform and all that we offer
  • Help bring products to market - supporting product and marketing to create a solid strategy and execute against so that our products succeed and hit their goals
  • Collaborate with design partners to influence page layout, interactions, and visual design
  • Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results
  • Coordinate closely with Marketing, Creative, and our Lead Marketing Copywriter to ensure consistency across our brand and all of our product and marketing channels

Skills you bring

  • Excellent and creative writing, communication, and critical thinking skills
  • 3-5+ years of product writing experience, preferably for mobile, web or voice content
  • At ease managing multiple projects, working on tight timelines, setting stakeholder expectations, working individually and collaborating across teams
  • Experience in B2B or B2C ecommerce is preferred

Our Culture:
The Arrive Product Team consists of user advocates and innovative thinkers. We strive to create products people love using, we test and iterate on our ideas. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We’re in the West Loop, one block from Union Station and three blocks from Ogilvie. We’re easily accessible from the CTA and the Kennedy Expressway.

An Insider's view of Arrive

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With a flexible work from home policy and unlimited PTO we strive to create an environment that produces an equitable experience.

James Lewis

Director of People & Culture

What projects are you most excited about?

We know from our best users that they want to book in-app, they want it to be as seamless as possible & they want to be in control. I'm excited about the work we're doing on voice interactions & enhancements within the app. We know it's about the destination, and we want to remove the hassles in getting there.

Elizabeth Lindemulder

Vice President of Product

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at ParkWhiz, evident in the promotions of 11 Ops members within five areas of the company over the past year.

Ryan Kern

Director of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

Chief Operating Officer

What’s the vibe like in the office?

Our culture is open and flexible and allows for folks with common interests to take breaks to chat and share. There are people from across all departments and levels jumping in on the fun. It's that sort of thing that makes the downtime enjoyable but the business better as well, b/c we build great relationships with our colleagues.

Cora Majewski

Partner & Local Marketing Manager

What are Arrive Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies

Additional Perks + Benefits

Stock Options • Flexible Spending Account • Long/Short Term Disability - employer paid • Life Insurance - employer paid • Secure Indoor bike parking • Discounted gym membership • Kitchen stocked full of snacks and beverages • Beer fridge • Discounted ParkWhiz parking (of course!)

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