Proposal Content & Tools Manager at Motorola Solutions

| Chicago
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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Delivering more than 2,500 customer-focused proposals annually, ranging in length from a few pages to multiple volumes, the North America Proposal Center (NAPC) provides proposal management, writing, and multimedia services to Motorola Solutions’ North America Sales teams. Motorola Solutions helps government, public safety and commercial customers improve their operations by providing solutions and services to increase the effectiveness, efficiency, and safety of their workforce.
Job Description

The Proposal Content & Tools Manager supports proposal, presale, product, and offer teams by administering and maintaining the content and tools necessary to create and deliver quality customer facing sales documents to Motorola Solutions’ customers. The Proposal C&T Manager administers the knowledge and content management tools used by proposal teams to develop RFP responses, and ensures that standard proposal content is up-to-date within those tools. The Proposal C&T Manager trains new and ongoing users of proposal teams and sales members, and develops new and innovative ways to train our presale teams in the use of proposal tools and content.

Job Responsibilities

  • Manage proposal content and content delivery tools used by proposal managers and their cross-functional teams of engineers, presale business managers, and other SMEs to develop RFP responses and complex sole source proposals.

  • Collaborate with proposal managers to ensure that RFP documents are ingested into RFPio according to the customer structure and response requirements

  • Assist proposal managers with exporting responses from RFPio into MSI proposal templates and into customer documents, as appropriate

  • Administer tools, including access controls, logins, and role-based permissions

  • Supports the interface of proposal development tools and content with solution configuration and quote tools

  • Add new standard and RFP content, upload revisions, and curate existing content to ensure that it is organized and current in tools and sites for use by proposal managers, teams, and partners

  • Notify proposal managers and presale teams of new and updated content

  • Manage and track content updates according to an established refresh cycle

  • Maintain reports and statistics regarding content and tool usage, as well as user activities

  • Enforce content governance rules through naming conventions, tagging policies, and archiving outdated content

  • Act as first-line support for users of RFPio, standard content, and other proposal tools

  • Train proposal managers, sales, and presale teams on use of RFPio, content sites, and proposal tools

  • Assist proposal team members in finding specific content

  • Liaise with both internal users and tool vendors and CSMs to enhance knowledge and optimize tool usage

Specific Knowledge & Skills

  • Bachelor's Degree

  • 1+ years of experience in one of the following: CRM, Content Management, Implementation, Training, Project Management or Marketing

  • Beginning knowledge of Salesforce reporting and content management tools

  • Demonstrated ability to coordinate tools, resources, and people through to project completion

  • Excellent verbal and written communication and training skills

  • Excellent organizational and analytical skills

  • Ability to thrive and work independently in a fast-paced environment

  • Confidence to navigate a large matrix of products and services and organizational teams

  • Ability to develop cross-functional relationships across matrixed organizations

  • Excellent time management skills

  • Begionning/intermediate experience with document development and formatting in Google and Office Suites


Basic Requirements
  • Bachelor's Degree

  • 1+ years of experience in one of the following: CRM, Content Management, Implementation, Training, Project Management or Marketing


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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