Senior Content Writer - Now on Now

| Chicago
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Job title:: Sr. Content Writer - Now on Now
Location: Santa Clara, CA, USA (HQ), or Chicago, IL

Position reports to: Editorial Director, Now-on-Now


Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Now on Now is how we use our own products at ServiceNow, or as we like to call it, drinking our own champagne. Our products help our customers drive digital transformation across their company by using the Now Platform and using our IT, Employee and Customer workflows to increase productivity and deliver great experiences for our employees, partners and our most important asset…our customers. Our customers are inspired by us sharing our stories on how we are using our own products.


The Senior Content Writer will be passionate about creating exciting narratives and communicating thought provoking ideas.  We are looking for someone with experience in executive storytelling to bring stories to life through compelling presentations, case studies, blogs, thought leadership pieces, and videos. The successful candidate is a high-energy, self-starter with an established, documented competence with writing for established media companies, technology organizations, or formal journalistic endeavors. You must like to work in a fast-paced, collaborative environment with autonomy. A successful candidate will be highly organized, process-driven, and able to flex their schedule to meet business demands.

Examples of your writing and presentations should be included in portfolio samples.

What you get to do in this role:

  • Execute the Now on Now Mission through content that will “support the telling of impactful and authentic Now on Now stories by our stakeholders that engage our customer audience”.
  • You are self-motivated and a highly organized professional who thrives in a fast-paced, dynamic environment who can prioritize and pivot accordingly to the current work demand.
  • You are able to communicate effectively and deliver presentations to groups at all levels and have the ability to answer questions with poise and confidence.
  • You have a strong work ethic, disciplined execution skills, and the willingness to lean in to deliver results
  • Develop compelling stories for executives and service owners to present in Executive Briefings, Tradeshows, Conferences, Webinars, and Customer Calls.
  • Write scripts and speaker notes for live presentations, videos, web content, and other formats
  • Facilitate collaborative working sessions with ServiceNow executives and practitioners to capture their story in an authentic voice for internal and external targeted audiences.
  • Generate fresh story concepts, narrative arcs, and creative themes
  • Collaborate with content designers on creative themes, visual styles, and storyboards
  • Translate complex information and ideas into intuitive and effective explanations
  • Create case studies, blogs, and articles about our employee experiences and business outcomes using ServiceNow solutions.
  • Build templates and frameworks for delivering persuasive communications that are both analytically convincing and emotionally compelling
  • Lead development of new content and continuously improve content creation process to ensure quality, consistency and efficiency.
  • Actively engage in social media to promote our content.
  • Gain knowledge of our ServiceNow products and our internal adoption of those products. Stay current with new solution releases, changes in marketing campaigns and alignment to brand.
  • Manage creation and maintenance of Now on Now communication materials including presentations, web content, case studies, video scripts, etc.,
  • Support IT executives with ad-hoc requests for new content
  • Learn ServiceNow products and Now platform to support your narratives

In order to be successful in this role, we need someone who:

  • Has a Bachelor's degree or 8-10 years of equivalent relevant work experience
  • Has superior written and verbal communication skills
  • Is an independent self-starter and quick learner that is versatile in skillset with the ability to adjust to changing scope and schedule in a fast-paced environment.
  • Shows the ability to collaborate cross-functionally to develop program-specific content – some of which is cross-product or multi-product related.
  • Is comfortable editing, participating in peer reviews, and ensuring editorial standards are met.
  • Has experience storytelling in the IT technology space (IT, Security, Enterprise Architecture, Cloud, Mobile Apps and related digital business programs/apps)
  • Has experience with social media
  • Is comfortable coaching and training others with their presentation skills

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
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    • AngularJSFrameworks
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    • Google AnalyticsAnalytics
    • PiwikAnalytics
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    • InVisionDesign
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    • SketchDesign
    • ServiceNowManagement


Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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