Senior Programmer Writer – Internal Documentation

Engineering & Tech Operations | Remote North America 

Our Agreement with Employees:
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The Team:
Our Product Experience team - Design, Information, and Insights - focuses on our customers and their business needs. We contribute from the concept all the way to the building of world-class product experiences by partnering with Product Managers, Program Managers, Software Engineers and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and make delightful experiences.

This Position:
An Internal Documentation Programmer Writer is a development and engineer evangelist who knows how to create and deliver information experiences that help shape the internal knowledge structures and documentation to ultimately increase product cohesion, adoption and delight their audience. They are part of a team responsible for the quality, discoverability and accuracy of the content. They are technical, critical thinkers with a focus on execution and a passion for creating stellar content for technical services in a way useful to internal development teams. They seek simplicity and completion in the content they create. Internal audiences’ informational background, needs, and objectives are always at the forefront of their mind. An internal documentation programmer writer is comfortable sifting through technical resource materials, including source code, and working with subject matter experts to distill complex information into clear, concise, and highly consumable content for our internal teams. They are comfortable stewarding content through usability whether documenting something, editing SME contributions, fixing and reorganizing existing documentation, or creating code examples.

This position reports to the Lead Information Architect, Content Ops.
Responsibilities:
• Collaborate directly with engineers to synthesize clear, concise internal documentation from complex technical resources such as source code.
• Follow established content QA procedures and policies and suggest improvements for deficiencies.
• Design, create and publish content that is informative, concise, visually compelling, and a delight to consume.
• Deliver content assets on time and at expected quality to make sure great content is available for internal audiences.
• Collaborate with internal teams and partners, including engineers, product managers and designers on documentation and visual comps and provides input from an information perspective.
• Think critically and use data to inform content to ensure we remain true to customer information needs and make an impact.
• Collaborate with other authors and help lead others in upholding high content quality standards.
• Understand and evangelize the benefits of finding brevity and delivering the exact right content to meet the needs of the audience.
• Manage multiple projects with ease and help guide other authors as needed, setting stakeholder expectations, prioritizing their own work, and working individually and collaborating across teams.
• Audit and evaluate existing content and recommend changes/rewrite to meet brand guidelines and content standards.
Basic Qualifications:
• Bachelor's degree in Computer Science or related technical field.
• 8+ years related job experience to include developer documentation, SDK and API documentation, technical documentation, or user guidance development.
• 5+ years’ experience with .NET framework, C#, or related language
• Experience working with GitHub.
• SQL, GraphQL or related query language experience
• 5+ years of experience with SaaS content creation for enterprise-class software.

Preferred Qualifications:
• Experience with markdown, swagger, DITA, or similar are a plus.
• 5+ years of experience writing code that accesses APIs, creating tools and scripts for automation, or database development.
• Experience in a corporate/enterprise environment preferred.
• Excellent prioritization and time management skills.
• Excellent orientation to detail and quality in writing output that makes complex technical concepts and instructions clear, and simple.
• Excellent problem solving and decision-making skill; deal with ambiguity in a fast-paced business environment.
• Self-directed and proactive with a clear sense of accountability and ownership.
• Excellent prioritization and time management skills.
• Excellent orientation to detail and quality in writing output that makes complex technical concepts and instructions clear, and simple.
• Excellent problem solving and decision-making skill; deal with ambiguity in a fast-paced business environment.
• Self-directed and proactive with a clear sense of accountability and ownership.

About Us:
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

#LI-DS1