Grainger
North America's leading B2B supplier of maintenance, repair and operating supplies and related services.
Chicago, IL

Sr. Analyst, Content Strategy

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Primary Function:

Content strategy is a key role in the success of Grainger's business, especially in the rapidly evolving online space. The Sr. Analyst, Content Strategy role is responsible for helping source, analyze, and synthesize critical customer and process information that will help the organization develop, articulate, communicate, and implement strategies to keep its customer experience as a leader in the market. This Sr. Content Analyst role is also responsible for helping ensure we meet a unified standard across multiple channels and that our multi product offering is properly represented and communicated to customers in both our e-commerce platforms as well as our offline channels. The position is accountable for gathering data to support analysis and review our current content, identify gaps and opportunities, make recommendations to bridge those gaps, and drive the implementation process.

The Sr. Analyst, Content Strategy partners with stake-holders and works with cross-functional teams across our Merchandising and Channel Merchandising, Product Managers, Supplier Management, Content Creation, and technical teams.

Principal Duties & Responsibilities: 

  • Source, analyze, and synthesize critical customer data
    • Source customer information from different areas of the organization (e.g., web analytics, contact centers, customer relations, sales data)
    • Manage and process large amount of data and use it in a meaningful way
    • Identify key needs (met and unmet) of our customers and users
    • Generate metrics that allow measurement of impact and performance
    • Produce actionable insights and communicate them effectively
  • Ensure we meet a unified standard across multiple channels and that our multi product offering is properly represented and communicated to customers in our e-commerce platforms and offline channels
    • Understand current standards, guidelines, and processes of the organization
    • Work with the appropriate SMEs across Grainger organization to revise those standards, guidelines, and processes.
    • Document the information and identify improvements supported on data
    • Engage with stakeholders to generate a change plan, communicate it, and implement it, with the support of the team
    • Evaluate performance and identify potential improvements
  • Provide assistance to other areas looking for guidelines and facilitate communication across multiple stakeholders

Position Requirements:

Education:

  • BA or BS required

Experience:

  • 2-4 years of experience in business process role that required analytics with exposure to multiple teams from different areas
  • Ability to adapt to a fast-paced, dynamic environment, with evolving needs
  • Eagerness to learn about different market functions, digital technologies, data analytics tools, and how to effectively drive changes in an organization
  • Structured and analytical thinking
  • Background in data analytics, business process, market intelligence, strategy, research, or project management
  • Proficiency in Microsoft Office functionality, especially Excel (Macros, VBA, Pivot Tables, Lookups).
  • Intermediate skills in Python (Pandas), R (Shiny), SQL, Tableau are a plus
  • Knowledge of application of advanced data algorithms (e.g., random forest, clustering)
  • Able collaborator with leadership, business users, and technical personnel
  • Strong verbal and written communication skills
  • Ability to work in deadline-driven environment and handle multiple conflicting priorities
  • Industrial tools, ecommerce, product management experience are a bonus

    Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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What are Grainger Perks + Benefits

Grainger Benefits Overview

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our benefits provide a wide range of programs and resources for nearly every aspect of the full life you and your family lead – supporting your life today and in the future.

Some benefits are provided automatically, while others are offered at reduced group rates. Whatever you need, you’ve got this because you’ve got Grainger. Visit GraingerTotalRewards.com for a complete picture.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Team members connect in, African American, Asian-Pacific Islander, Disability, Equality Alliance, Generational, Latino, Veterans and Women's Business Resource Groups.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Team members can contribute up to 75% of pay up IRS limits on a pre- or post-tax basis. Your contributions are always 100% vested.
401(K) matching
Grainger automatically contributes 6% of your eligible pay into your retirement savings plan account each pay period. This contribution is always 100% vested.
Employee stock purchase plan
You are eligible to participate in Grainger's ESPP once you have completed at least 90 days of service and are regular full-time or regular part-time, scheduled to work at least 20 hours a week.
Performance bonus
Charitable contribution matching
For every $1 a team member donates to charity, Grainger amplifies that impact with a $3 matched donation.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Grainger supports team members and their families who are in the process of adopting by reimbursing up to $6,000 per adoption for eligible expenses.
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Beverages and coffee on demand in our downtown locations.
Onsite office parking
We offer employees discounted parking rates at our Chicago office locations.
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Our tuition reimbursement plan covers the first $5,250 per year towards a degree program. Amounts that exceed $5,250 are reimbursed at 50% and there is no program maximum.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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