Sr. UX Copywriter

| Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Who’s Clearcover?

Clearcover is the smarter car insurance company. We use powerful technology to offer everyday drivers better coverage for less money. We’re proud to be one of the fastest growing startups in Chicago, and we’re currently looking to add a few more extraordinary people to our team.

What is a UX Copywriter at Clearcover?

The UX Copywriter will report directly to the Director of Product Design to support the content strategy and creation for our cutting-edge digital products. We are looking for candidates that show a passion for crafting simple, straightforward copy that makes complex concepts easy for others to understand, improving the overall user experience within our products. The UX Copywriter should be customer-obsessed, and constantly driving to improve and optimize the user experiences through strategic copy.

The UX Copywriter will be responsible for building out new content for both existing product experiences, as well as working with team members to identify and strategize content implementation for future feature creation and implementation. The copywriter will be tasked with effectively communicating the complexities of the car insurance industry to our end users in a manner that is consistent with our brand communication guidelines. 

What will you do?

  • Make the complexities of car insurance incredibly easy for our users to understand and navigate
  • Collaborate with Product Designers and Product Managers to strategize, propose, and create copy for all of our digital products & experiences
  • Review & modify existing copy across our digital experiences to increase the level of engagement of our users 
  • Build trust with our customers by increasing the transparency of our offerings
  • Work with the product team to increase product & feature adoption through communication campaigns
  • Align business goals and objectives with user research and customer feedback to create actionable content strategies and roadmaps.
  • Make using car insurance less stressful by providing clarity on the nuances of insurance products
  • Work with our legal & compliance team to regularly review product content for regulation compliance
  • Shadow our customer advocate team (agents) to better understand agent-to-consumer communication to bring the voice of the agent/customer-advocate into our digital product experiences to improve self-servicing capabilities on behalf of our users
  • Actively participate in user research sessions to better understand the voice and needs of our users
  • Work with the research team to test the implementation of content strategies
  • Support team efforts by creating process outline documentation
  • Present & share content best practices across the entire product design org

What do you have?

  1. Excellent grammar and written communication skills
  2. Strong proof-reading/editing skills
  3. 3+ years of experience of writing product-focused copy
  4. Passion for amazing customer experiences
  5. Portfolio of UX writing for complex consumer-facing workflows
  6. Experience working with user research to interpret customer feedback
  7. History of using user research/customer data to create content strategies
  8. Demonstrated ability to understand and translate complex concepts simply
  9. Experience using iOS, Android, and web apps 

Nice to haves:

  • Insurance knowledge/background
  • Master’s degree in Technical Writing (preferred)
  • An online portfolio showcasing your work examples
  • Experience mentoring and leading other writers

What's in it for you?

  • Unlimited vacation, we hire adults 
  • Equity for all employees, so you own a piece of the pie too 
  • Dental and Vision, we've got you covered 100%
  • Medical, we cover 90% of your premium, 75% of your dependents and contribute to your HSA and HRA (cha-ching)
  • We invest in your future by contributing 3% of your salary to a 401(K), even if you don't
  • Come to work pre-taxed through our FSA commuter benefits 
  • and yes, we have unlimited LaCroix, beer, snacks and the occasional ice cream social
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases

Location

33 W Monroe, Chicago, IL 60603

An Insider's view of Clearcover

What's something quirky about your company?

It’s surprising how much we all grow to love discussing insurance. Everyone is genuinely interested in how the industry works and sharing knowledge. I think we feel we owe it to our customers to understand how insurance works, so they don’t have to. We’ve likely all thought at one point, “Wow, I never thought I’d care about insurance this much.”

Sunny

Senior Software Engineer

How do you collaborate with other teams in the company?

Whether I'm working with Product to promote a feature launch or partnering with our Customer Advocate team to communicate updates to customers, I get to collaborate across teams, leverage my skills & improve my expertise every day. Clearcover nurtures a collaborative environment and encourages thinking outside the box to deliver better experiences.

Alice

Director of Communications

What are Clearcover Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Clearcover covers 100% of the employee's dental benefits.
Vision Benefits
Clearcover covers 100% of the employee's vision benefits.
Health Insurance Benefits
Clearcover's health insurance plan is with United Healthcare with a range of plans including PPO, HDHP and HSA. If you elect an HSA, we cover your out-of-pocket deductible as an HSA contribution.
Life Insurance
Clearcover offers voluntary life insurance.
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Clearcover provides employees with a 401(k) contribution of 3% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Clearcover offers parental and maternal leave with up to three months of paid time off.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Clearcover's offers Commuter Benefits, employees can save an average of 30 percent off their commute by contributing pre-tax dollars.
Company Outings
Clearcover celebrates company wins by organizing quarterly outings to a variety of places like the Escape Room, Punchbowl Social and Bounce.
Game Room
Clearcover's game room includes a state-of-the-art ping pong table, custom Nerf gun wall and a Pop-a-Shot to let employees enjoy breaks between work.
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Clearcover offers a stipend to each employee to invest as they choose in their own professional development.
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
More Jobs at Clearcover16 open jobs
All Jobs
Finance
Dev + Engineer
Operations
Product
Content
Developer
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Content
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Clearcover's full profileSee more Clearcover jobs