ABOUT US

We build tools for 100+ brands and retailers in the ecommerce space that help them offer free two-day shipping, same-day delivery, and product expansion into new marketplaces -- keeping them several steps ahead of the curve in a rapidly changing industry.

We are a purpose and culture driven organization that prides ourselves on connectivity, equality, diversity and inclusion. We are committed to our people as a service-oriented company as our people are at the heart of everything we do.

We are Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland and we operate as a subsidiary of FedEx Services.

ABOUT THE ROLE 

ShopRunner now has a product portfolio that includes our Membership Network, Same-Day Delivery Exchange and Marketplace Services. The Product Education Manager will be responsible for providing a central voice across the ShopRunner Portfolio for internal and external technical communication.   It will be necessary to align closely with our Engineering, Product Management, Marketing, Business, and Operations teams to provide documentation and other enablement materials relating to the ShopRunner portfolio. 

WHAT YOU’LL DO  

• Edit and maintain external documentation related to the technical functionality of the ShopRunner product portfolio
• Collaborate with Engineering, Operations, Marketing, Product Management, and other ShopRunner teams on product updates and new features to ensure materials are kept up to date
• Research, develop and document technical design specifications
• Recommend and implement solutions and tools for communication of technical training and enablement materials
• Define and manage processes for stakeholder approvals, updates and revisions to content
• Create audio and visual recordings to further enhance sharing of information both internally and externally 

WHAT WE’RE LOOKING FOR

• 5+ years of experience in writing or publishing; and/or equivalent combination of education and experience required
• Previous technical writing experience required; content editing experience preferred
• Knowledge or ability to learn the technical skills necessary to produce and publish technical information in digital formats for the consumption by product users, required
• Demonstrated success using documentation software programs, required
• Experience working with software engineers in an agile software development organization
• Ability to comprehend and explain technical information in simple terms so that the target audience can easily understand
• Demonstration of good verbal and written communication skills
• Ability to produce accurate, professional and error-free documents in a timely manner
• Ability to prioritize multiple tasks while supporting multiple departments
• Exceptional attention to detail

We want you to bring your whole human self to work every single day. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.