WHO WE ARE 

Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands. 

Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. 

We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 

Basis Technologies is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.

ABOUT THE TEAM

Basis’s technical writing team specializes in simplifying complicated ideas or procedures, helping others move from confusion to understanding and self-sufficiency. We work on projects aimed at external clients as well as Basis employees, and our audiences cover a wide range of technical backgrounds and experience levels. We consider product documentation to be part of the core product. Our day-to-day work is anchored in clear writing, user empathy, curiosity, and teamwork.

WAYS YOU’LL CONTRIBUTE

Your tech writing expertise will help grow Basis’s Technical Writing team. Each day you will collaborate with a strong, cross-functional team of software architects, developers, testers, designers, and product managers to help our users understand how to use the amazing products we build. You will contribute by:

• Conducting interviews with SMEs to gather data for developer-focused API documentation
• Writing, editing, and publishing user-friendly user assistance documentation (online help, how-to guides, troubleshooting guides, release notes) to help our customers succeed
• Testing draft deliverables against the latest API builds throughout the development cycle to ensure completeness and technical accuracy
• Building strong business domain knowledge related to online advertising, campaign planning and execution, ad serving technologies, and related topics
• Collaborating with the tech writing team on standardization and style improvements
• Empathizing with our customers challenges, opportunities, and motivations
• Bringing fresh, innovative ideas to provide the right product information to our customers at the right time

WHAT YOU BRING TO THE TABLE

• You have 3-5 years of experience producing high-quality developer documentation for enterprise business application integrations
• You have experience with XML authoring, content management, and versioning tools
• You are self-directed and passionate about technology
• You possess exceptional time management and organizational skills
• You are a problem-solver with excellent people skills
• You are proactive and recommend improvements to products and processes
• You understand how your work contributes to the overall success of the product

BONUS POINTS

• You have familiarity with JIRA and Confluence
• You have experience with MadCap Flare
• You have an Ad Tech background

ANYTHING ELSE? 

Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.

LIFE WITH BASIS TECHNOLOGIES

We take care of our people and believe that our success depends on the growth and well-being of each one of our team members.

We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more. 

We are proud to be an equal opportunity employer are committed to building teams that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment.