About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits.

Due to Covid, G2 is currently operating fully remote until it is safe to return to the office. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 6 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About the Role

G2 is looking for a talented Technical Writer to join our growing team! You will be the driving force behind the unwavering belief in clear and effective communication.  As an ideal candidate, you have proven experience in creating documentation in a technical field, such as software development, computer science, engineering or technical product marketing. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

In this role you will:

• Create exceptional documentation in the form of user guides, integration guides, API developer guides, in-platform instructions, and installation/configuration instructions.
• Ensure documentation can be used to enable creation of client resources and educational materials, including videos, demos, tutorials, training materials, guided tours, general and technical overview, and FAQs.
• Research, write, edit, and revise content that is engaging and accessible to user personas with both non-technical and technical backgrounds.
• Contribute and publish release notes with information on product updates, releases and fixes.
• Edit other writers' content and documentation for consistency, and continuously update content with current information.
• Test what you document to ensure that actual functionality matches instructions, check products for issues, provide insight to resolving problems, and ensure documentation is accurate and consistent.
• Collaborate with internal teams, including Engineering, Product Management, Product Marketing and Customer Enablement.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• Bachelor’s degree in relevant technical field
• 2+ years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Experience with API documentation
• Experience with documentation publishing software and digital adoption platform software
• Demonstrated success working cross-functionally to deliver results on time and on budget independently
• Proven method of keeping up with new requests and maintenance asks, distilling asks to feature sets, and breaking them down to packets of work
• Clear passion about G2 portfolio
• Experience working in a fast-paced environment
• Ability to understand business objectives and stakeholder needs and translate them into solutions
• Creativity in managing culturally diverse customers, changing requirements and shifting priorities for product development
• Organized with high attention to detail

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.