Technical Writer at Motorola Solutions

| Chicago
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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

Our technology unifies voice, data, video and analytics in one integrated platform to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. 

Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
This Technical Writer will be a part of the Worldwide Education documentation team who creates customer support documentation, such as user guides and online help.
Job Description

Position Overview

We are seeking a junior technical writer who will be responsible for creating, editing, and maintaining high quality, comprehensive documentation. This technical writer will accomplish tasks by interpreting technical data into clear and concise printed and online written content that can easily be used by technical personnel and end-users with varying degrees of knowledge. The technical writer is expected to produce the following types of documents: quick start guides, user guides, installation guides, online help, and more.

Responsibilities of the Technical Writer:

  • Create, edit, and maintain high quality comprehensive documentation
  • Work with the product teams to understand the project's requirements, and to deliver the documentation that meets their needs.
  • Work with cross functionally with internal employees (project managers, information architects, media specialist, etc.) and external individuals (subject matter experts) to plan and develop assigned content
  • Write, organize, and streamline content for best flow and communicate the information in a way that is engaging and understood by the target users.
  • Use desktop publishing tools such as EasyDITA and oXygen to produce the content
  • Ensure content adheres to Motorola Solutions Writing Standards
  • Develop and maintain content development skills and tools through various Learning and Development programs and skill matrix development
  • Stay abreast of changing products, information technologies, and the technical communication industry
  • Work successfully in a fast-paced Agile work environment

Skills of the Technical Writer:

  • Ability to write to a highly technical and specialized audience using industry concepts and terms.
  • Associates Degree or 2+ years experience in technical writing; Bachelor’s Degree preferred in Technical Communications, English, or Journalism.
  • Strong command of the English language (oral and written), and able to communicate effectively with stakeholders at all levels and across numerous functional areas.
  • Self-manage work assignments and meet deadlines.
  • Balance multiple projects with competing deadlines and manage changing priorities
  • High working level computer literacy in authoring tools, capability to use information mapping in preparing technical write-ups would be an added advantage. 
  • Strong attention to detail and the ability to work under pressure.
  • Must be comfortable/flexible to report remotely to management based in the US, including working within the US time zone several times a week.

 


Basic Requirements
  • Associates Degree or equivalent
  • 1+ years experience in technical writing, communications, or journalism

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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