Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!

Summary

The Technical Writer will focus on writing overviews and procedures for a large Cloud migration as well as focusing on creating complex and specific documentation for future cloud migrations across SDI Presence’s portfolio. Additionally, the Technical Writer is responsible for supporting cross-functional teams to ensure proper documentation is being created for usability and accessibility.

Responsibilities

• Create documentation about the technical details of hybrid-cloud migrations and architecture.
• Identify gaps in knowledge of security implementations and research details through source code review, SWE interviews, and other sources
• Contribute to designs for modifying or migrating the existing content management, authoring, and publication systems to meet the needs of the program
• Identify and evaluate documentation deliverables, keeping a focus on customer needs.
• Interview and collaborate with infrastructure teams to capture technical details of implementations and architectures

Requirements

• 10+ years of direct experience producing technical documentation
• Technical writing experience in IT networking/cloud and/or ITIL preferred
• 5+ years of experience writing cloud infrastructure documentation
• 5+ years of editing/proofing reading experience
• Bachelor’s Degree in English or Journalism or Information Technology Field or equivalent work experience is preferred
• Excellent knowledge of Microsoft Office tools: Word, Excel, PowerPoint, and Access; Microsoft Outlook; Adobe Acrobat Writer 
• Excellent analytical, organizational skills with strong attention to detail
• Demonstrated ability to capture technical information with grammatical, effective English, in a clear and consistent style
• Demonstrated ability to work in a collaborative and consultative manner and able to quickly develop effective relationships built on trust and respect
• Excellent communication skills including editorial, written, verbal
• Able to manage cross-functional resources and effectively delegate tasks, but willing to do all aspects of the proposal response
• Detail-oriented, self-directed, and motivated
• Creative and able to multi-task and make connections quickly
• Must be able to read with understanding legal language
• Document design and illustration experience or aptitude an asset

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COVID-19 Vaccine Statement

In accordance with the OSHA- ETS, this position will be required to disclose their COVID-19 vaccination status and meet the requirements of the ETS.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.