Technical Writer

| Chicago

Role Summary

The technical writer provides product documentation to assist both internal and external users.


Essential Duties

  • Work with product managers, software developers, quality assurance, and support to understand new features and functions of our software application.
  • Create external documentation for customers.
  • Create internal documents for support and consulting teams.


Required Qualifications

  • Experience in a technical software product environment.
  • Experience writing task-based procedures.
  • Familiarity with the Agile software development cycle and version control.
  • A Bachelor’s Degree is required, Master’s or graduate program preferred.
  • The ability to translate technical concepts into written language that is easily understood by both technical and non-technical audiences.
  • A minimum of 3-5 years working with Product and Engineering in an Agile environment
  • Effective verbal and written communication skills.
  • Effective research skills.
  • Attention to detail.
  • Experience managing multiple deadlines in fast-paced environments with changing priorities.
  • The ability to learn new processes, products, and tools.


Preferred Qualifications

  • Experience with Automotive Marketing or Service products a plus
  • Experience with developer tools, especially TFS, is a plus.
  • Experience with dealership management systems is a plus.
  • The ability to organize and complete assignments using standards for order, clarity, conciseness, style, and terminology.
  • Experience standardizing materials prepared by others.
  • Experience analyzing product changes to determine what documentation needs to be created or revised.
  • Experience developing and maintaining constructive, cooperative relationships with coworkers.
  • Experience using project management software like Version One to prioritize, organize, and manage assigned work.
  • Experience communicating with people inside and outside of an organization.
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We are located in the southwest corner of The Loop, right on the river! Just over the bridge from Union & Ogilvie and a few blocks from two L stops.

An Insider's view of Affinitiv

What is your vision for the company?

My vision is to transform auto retention marketing by providing omnichannel solutions rooted in innovative analytics and field consulting. We will change the business model from selling communications to sharing in clients’ success. Working together, our OEM and dealer partners will thrive as the industry transitions to a Razor/Razorblade business.

Scot Eisenfelder

Chief Executive Officer & Executive Chairman

What are Affinitiv Perks + Benefits

Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Affinitiv hosts lunch "You Auto Know" seminars led by our CEO Scot about once a month.
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