Job Description

• Responsible for the creation, editing, and maintenance of technical documentation.
• Works directly with document owners to identify documentation needs to produce a variety of technical publications.
• Creates databases, documentation libraries, reports, and tools.

Fundamental Components

• Conducts analysis of client and company operating documents and procedures to identify documentation needs.
• Prepares or revises documents to illustrate the results of the needs assessment or workflow meetings.
• Translates complicated technical information into clear, concise documents for various target audiences and distributes up-to-date documentation to appropriate clients.
• Creates large complex databases, documentation libraries, and reports to support new project initiatives.
• Responsible for the archive process and data retention cycle for technical documentation.
• Analyzes the impact of process changes or upgrades on existing documentation and databases based on knowledge of interdependencies of related functions and systems.
• Makes recommendations to management for process improvement.
• May serve as an interface between IT Department and departmental users to facilitate beneficial issue resolution on documentation storage issues.
• Performs other duties as required.

Background Experience

• Excellent written and verbal communication skills (writing sample required)
• Ability to adhere to a style guide
• Self-motivated; able to effectively manage own workload to meet deadlines
• Strong analytical skills for testing & accurately documenting system functionality
• Aptitude for, and experience with, communicating technical subject matter to non-technical audiences
• Ability to conduct training sessions for internal and external groups with enthusiasm

Additional Job Information

Ideal candidates will also have:

• Experience with MadCap Flare or other technical documentation software
• Experience using TFS or another source control solution
• Experience with Camtasia Studio or other video editing software
• Experience in technology, health care, and/or benefits administration industries
• Experience with script writing, particularly for educational and/or technical purposes