Technical Writer

| Chicago

Job Description

 

  • Responsible for the creation, editing, and maintenance of technical documentation.
  • Works directly with document owners to identify documentation needs to produce a variety of technical publications.
  • Creates databases, documentation libraries, reports, and tools.

Fundamental Components

 

  • Conducts analysis of client and company operating documents and procedures to identify documentation needs.
  • Prepares or revises documents to illustrate the results of the needs assessment or workflow meetings.
  • Translates complicated technical information into clear, concise documents for various target audiences and distributes up-to-date documentation to appropriate clients.
  • Creates large complex databases, documentation libraries, and reports to support new project initiatives.
  • Responsible for the archive process and data retention cycle for technical documentation.
  • Analyzes the impact of process changes or upgrades on existing documentation and databases based on knowledge of interdependencies of related functions and systems.
  • Makes recommendations to management for process improvement.
  • May serve as an interface between IT Department and departmental users to facilitate beneficial issue resolution on documentation storage issues.
  • Performs other duties as required.

Background Experience

 

  • Excellent written and verbal communication skills (writing sample required)
  • Ability to adhere to a style guide
  • Self-motivated; able to effectively manage own workload to meet deadlines
  • Strong analytical skills for testing & accurately documenting system functionality
  • Aptitude for, and experience with, communicating technical subject matter to non-technical audiences
  • Ability to conduct training sessions for internal and external groups with enthusiasm

Additional Job Information

 

Ideal candidates will also have:

  • Experience with MadCap Flare or other technical documentation software
  • Experience using TFS or another source control solution
  • Experience with Camtasia Studio or other video editing software
  • Experience in technology, health care, and/or benefits administration industries
  • Experience with script writing, particularly for educational and/or technical purposes
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Location

10 S Riverside Plaza, Suite 1100, Chicago, IL 60606

What are bswift Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A flexible spending account lets you set aside pretax dollars to help pay for certain types of health care and/or dependent care expenses.
Dental Benefits
Choose between a dental maintenance organization plan and preferred provider organization plan. Both cover certain preventive care services at 100%. They also offer coverage for basic services.
Vision Benefits
You can enroll in a separate vision plan. It covers eyeglasses and contact lenses. Preventive vision exams are covered through the Aetna medical plan.
Health Insurance Benefits
You can choose from three types of medical plans: a health savings account, a health reimbursement arrangement or a hybrid health plan. Certain preventive care services are covered at 100 percent when
Life Insurance
All employees get term life insurance and business travel accident insurance at no added cost. You have the option to buy: Supplemental term life insurance Accidental death and personal loss insura
Wellness Programs
Our employee wellness program offers services such as wellness campaigns, weight-management programs and educational seminars.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
You can save a percentage of your pay in the 401(k) plan, on a pretax and/or Roth after-tax basis. You may participate in the 401(k) plan immediately following your hire.
401(K) Matching
We match a portion of your contribution. You can invest your contributions among various options offered in the plan.
Company Equity
You can purchase Aetna stock at a discount through a payroll deduction. In order to participate, eligible employees must enroll during the enrollment period announced by Aetna.
Vacation & Time Off Benefits
Generous PTO
During your first 3 years at Aetna, you receive the equivalent of 18 days off per year. The longer you work at Aetna, the more time you accrue per month.
Paid Volunteer Time
One of our values is to improve the quality of life in communities through employee volunteerism.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We encourage professional development. That's why we provide financial support for continuing education. This program covers a portion of tuition and registration fees for a college course.

Additional Perks + Benefits

The following programs, activities, and amenities are available to employees at bswift: complimentary fresh fruit, on-site flu shots, massages during open enrollment season, walking treadmill desk, foosball and ping-pong tables, casual attire, zen room for relaxation and nursing mothers, full week of employee appreciation, and proximity to public transportation • Healthy lifestyle incentive programs - This incentive program is offered to all eligible employees. You can earn up to $500 for healthy eating, physical activity and other healthy behaviors. Family members can also earn incentives • During your first 3 years at bswift, you receive the equivalent of 18 days off per year. The longer you work at bswift, the more time you accrue per month. Company holidays, jury duty, military leave, bereavement and community service time are in addition to your paid time off • You can purchase company stock at a discount through a payroll deduction.

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