Who we are

SpotOn is a cutting-edge payments and software company dedicated to redefining the merchant services industry. SpotOn combines payment processing with customer engagement and business management solutions, giving small and medium businesses the data and tools they need to run and grow their business.

About the role

As a UX Writer at SpotOn, you write concise, well-crafted UI content that adheres to a holistic, user-centered content strategy. In this role, you’ll collaborate with designers, researchers, content strategists, product managers, product marketing managers, and other key business stakeholders to write and test user-focused solutions for both customer-facing and internal tools for mobile and desktop channels. You’ll help create innovative features and interactions that support SpotOn legacy and ongoing charter for outstanding customer service.

About the team

You'll be a core member of the SpotOn product marketing team and will specifically be supporting the online ordering team, which sits within the Restaurant portion of SpotOn's product offerings. We're a location-distributed team across the US, and include Product Marketing managers and specialists, competitive intelligence and sales enablements managers, as well as video creator and researcher. You'll report to the Head of Product Marketing. The current Product Marketing Team is formed by 10 people.

Responsibilities

• Build relationships and collaborate with other content creators, as well as product managers, digital merchandising, creative, marketing, and other key stakeholders.
• Create detailed content design deliverables (copy docs, informational/confirmation/error messages, push notifications.) that effectively communicate UX thinking and business requirements
• Manage your time effectively and work in an agile environment/schedule

What you'll need

• 1 year of experience in UX/UI writing, content design, and/or technical writing or copywriting (Bonus)
• Bachelor’s degree in relevant field (Human-Computer Interaction, English, Communications, or similar)
• A portfolio of relevant UX examples demonstrating your proficiency in UX content, and the ability to discuss your involvement in the overall design process
• Ability to build and maintain strong, positive working relationships and collaborate with UX designers, UX researchers, and product managers
• Experience with tools such as Miro, Figma, or FigJam a plus
• Experience working for retail or web-based companies, interactive/ad agencies, or start-ups a plus
• Experience with Agile development process a plus