Home Chef

Home Chef is a meal solution provider through online meal kit delivery service and in store.

Hybrid

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CRM (Lifecycle) Marketing Manager

Sorry, this job was removed at 10:30 p.m. (CST) on Monday, December 4, 2017

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Home Chef is building new ways to navigate the booming meal kit delivery industry. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.

DESCRIPTION

Work with acquisition, retention, email and brand marketing teams to plan and deliver CRM strategies across the company that maximize customer lifetime value
Help ensure operational excellence within our email program by offering an enjoyable customer experience through all communications and creating more innovative, personalized and engaging messaging
Identify key drivers of customer engagement and warning signs for customer churn and develop actionable strategies to address key lifecycle milestones including onboarding, engagement, retention programs and reactivation programs
Utilize customer list management for A/B testing, segmentation, and the development of opportunities to optimize communication to customer segments
Develop testing hypotheses and report on findings across all aspects of the CRM to ensure the most effective approach to marketing Home Chef products
Manage testing and optimization roadmap for our triggered email campaigns aimed at engaging and retaining existing customers
Assist in the development of and monitoring of automated communication programs
Help build out the strategy for our other (non-email) communication platforms (e.g. push, SMS, direct mail communication, and linked digital advertisements)
Communicate marketing plans and successes to ensure coordination across channels

REQUIREMENTS

5+ years of experience in email marketing, CRM / lifecycle management or a related field
Hands-on experience with customer communication and CRM tools
Experience with developing and setting up multi-part campaign tests
HTML, CSS, SQL, ExactTarget, mobile marketing, and push notifications experience a plus
Proficient with Microsoft office including Excel
Strong understanding of quantitative data analysis
Strong project management skills
Exceptional problem solving/decision making skills
Ability to partner with different teams and departments within the organization
Business to consumer (B2C) experience a plus

Perks and Benefits:- Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!- Direct access to senior management – our leadership team works alongside our team members every day- Comprehensive medical, dental, and vision insurance- Generous paid time off (PTO) policy- 401k program - Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses- Free water taxi, discounted gym membership, and daily bike storage for Wrigley building employees- Cold brew coffee on tap at no charge- Employee discounts for Home Chef meal kits- Free lunch every Friday and snacks and beverages on hand every day- Casual dress

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Mikiel Curtis

Diversity, Equity and Inclusion Manager

INCLUSION ALL AROUND

Ensuring employees can work authentically

Mikiel Curtis believes that diverse environments offer greater exposure to different ideas and skills, which encourages everyone to share their unique selves. That’s why he’s so eager to build upon Home Chef’s current diversity efforts. Curtis is especially excited to extend some of the corporate office’s equity initiatives, such as employee resource groups, to teams based at Home Chef’s plants nationwide. “It’s important that associates at our facilities feel a sense of belonging when they go to work every day,” he said.

I love that I get to cultivate an environment that allows people to flourish as their authentic selves.

Stone S.

Senior Director of Business Analytics

Building Culture

Creating a welcoming environment for all

As a leader, Stone knows that one of his responsibilities is to mold the culture of his team. The senior director of business analytics works with Home Chef’s human resource partners to bring in candidates that have diverse backgrounds and a wide range of experience. He also places a high priority on building a welcoming environment where everybody feels comfortable expressing themselves.

Some of the most impactful aspects that we as leaders across the organization can have is in how we build out and shape the culture of our teams.

Maya Iyer

Senior Manager, New Product Development

CREATING CONNECTIONS

Hosting events that bring everyone together

Iyer is a senior manager of new product development, but she also plays an active role in Home Chef’s cross-functional group, HC Connect. The group organizes social events that promote a sense of belonging across the company and also collaborates with the many affinity groups at Home Chef. Recently, Iyer attended a Mardi Gras trivia night where she learned about Creole culture and Spanish law.

I try to attend as many events as possible. I want to support my peers, but I also walk away with more than I expected, whether it’s a piece of trivia or understanding someone’s perspective in a new light.

What are Home Chef Perks + Benefits

Culture

Volunteer in local community

We offer volunteer days at The Greater Chicago Food Depository. Our Employee Resource Groups are actively engaged in volunteer events throughout the year.

Partners with nonprofits

Home Chef has partnerships with The Greater Chicago Food Depository and Feeding America.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Employee resource groups

Flexible work schedule

You know your schedule best!

Remote work program

Diversity