CRM Platform Technical Program Manager

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
At Block, we build elegant solutions to solve problems. As a CRM Platform Technical Program Manager, you will be a part of the Block Sales GTM Organization - Sales Technologies team, with a focus on ensuring scalability and compliance of our GTM technology stack. You will collaborate with partners in Sales Strategy, Operations, Data, Marketing, Product, Engineering, Risk, Compliance, and Legal. As part of this role, you will understand our platform architecture and technology stack strategy, advise on initiatives required to maintain auditability and scalability of the platform, and oversee engineering-led efforts to address the reliability, performance, scalability, and adherence of our GTM platforms to Block data and vendor security policies.
You Will

• Manage technical programs and ensure project teams adhere to timelines, project plans, and Block quality standards.
• Promote alignment and signoff with business stakeholders and tech partners on: requirements, solutions design, LOE, and timelines
• Develop holistic program timeline and plans, driving alignment across responsible and impacted teams to plan and objectives
• Facilitate leadership discussions to drive alignment on approach and establish program objectives
• Work with the CRM Platform, Development, and Architecture team to plan priorities and platform initiative release schedules
• Lead sprint ceremonies and manages related project governance artifacts
• Establish program governance with related processes, cadences and RACI
• Identify risks, dependencies, and action items (RAID Log), and manage mitigation plans to reduce risks and remove blockers
• Collaborate with cross functional teams to ensure people with the necessary skills and expertise are allocated to support project execution
• Serve as first-line escalation point for core project team members
• Support communications on programs to direct stakeholders and workstream DRIs

You Have

• 5-8 years of experience managing large cross-functional programs at a fast-paced, high-growth company
• 2+ years of experience with major GTM Application rationalization/consolidation programs
• Experience in platform data security, user management, audit, and compliance processes and policies
• Experience in how to summarize complex internal needs to various stakeholders across the organization
• Experience with project management methodologies to manage timelines
• Experience with agile-scrum methodologies for sprint execution
• Impeccable customer success mindset and communication skills

Even better:

• Understanding of core CRM principles including marketing and sales operations

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$148,700 - $223,100 USD
Zone B:
$141,300 - $211,900 USD
Zone C:
$133,800 - $200,800 USD
Zone D:
$126,400 - $189,600 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.