Hireology is seeking a Customer Care Specialist to join our outstanding Customer Care team.  Reporting into the Manager of Customer Care as part of the Business Operations team, you will provide timely and empathetic customer service to a wide variety of accounts and personas.  As a Customer Care Specialist, you’re the liaison between our product and our customers, responsible for resolving inbound inquiries and advocating internally as the voice of the customer. The Customer Care Specialist position is a great opportunity for a motivated individual looking to grow in a fast-paced, start-up environment.

Responsibilities:

• Effectively and empathetically communicate with our customers to provide world-class customer service via email, phone, and a growing array of channels
• Identify and assess customers’ needs to achieve satisfaction, escalating to our Product team when necessary
• Work cross-functionally with our Customer Success Managers to ensure holistic service, addressing root causes rather than simply treating symptoms
• Provide proactive status updates to internal and external stakeholders while any technical issues are addressed
• Some data entry will be required

Requirements:

• 1+ years’ experience in a customer-facing role, preferably in a SaaS environment
• Experience with Salesforce a plus
• Ability to work independently as well as in a team environment
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and interpersonal communication skills
• Must be extremely detail-oriented and customer-centric