Customer Operations Internship (Starting Summer 2021) at LogicGate

| Chicago
Sorry, this job was removed at 5:14 a.m. (CST) on Thursday, January 28, 2021

LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk, and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers. 

Here are just a few things we’ve been up to recently:

  1. We secured $24.75M in Series B Financing in December 2019 to help us continue our mission
  2. We earned our placement as the #1 GRC Solution on the G2 Grid —an honor we’ve received many times over!
  3. We were included on Built In Chicago’s list of Best Small Companies to Work For in 2020

This intern should be prepared to work in a fast-paced team environment and will finish the internship having gained broad experience in various aspects of Customer Operations & the GRC industry. The internship program will run from June 1 until July 30, 2021

Sound interesting? We’re just getting started.

What you’d achieve:

  • Assist the Integration Services Team Managers and Associates in the scoping, creation, and management of customer integrations with the Risk Cloud Platform
  • Provide assistance to the Customer Support team by responding to customer questions and managing support requests while working cross functionally with the Product, Engineering, and Customer Success teams
  • Support the management of key customer metrics and support the analysis of qualitative and quantitative data to help determine customer and internal group efficiency

The value you’d bring: 

  • Currently a Junior in College
  • Business, Computer Science and Engineering majors preferred, though all are welcome to apply.
  • A strong educational understanding of data science, analytics, and information systems
  • Ability to leverage workplace tools such as Excel and Salesforce; programming or data analytics experience with things like Power BI, SQL or Python is a plus but not required
  • Ability to manage multiple priorities at a time – organization, time-management, and attention to detail are critical
  • Ability to be flexible and adaptable — candidates should be excited to work in a fast-paced environment and embrace an agile work style
  • Willingness to take initiative — we’re looking for candidates who are creative and curious, and are willing to throw out new ideas or suggestions on how to improve
  • Passion for LogicGate’s mission and eagerness to contribute to a fast-growing tech company

What we have to offer:

  • Organizationally supported onboarding and internship program throughout the course of the 8 weeks
  • Shadowing, mentoring, and training opportunities with successful professionals
  • Opportunity to participate in networking events and company meetings
  • Hands-on experience within the organization
  • Paid Internship with the potential for full-time employment to follow

At LogicGate, every member of our team moves the needle. With a firm footing in our core company values, we’ve built a fast-paced, demanding work culture that allows for the flexibility, autonomy, and career opportunities you’d expect from a growing company. 


LogicGate’s Core Values

  • Own It - Be self-driven, entrepreneurial, and efficient
  • Raise the Bar - Challenge complacency and mediocrity; be adaptable and agile; details matter
  • Be As One - Trust, collaborate, and support; invest in co-workers and clients
  • Embrace Curiosity - Always be learning, be curious and share; be humbled but not embarrassed by mistakes
  • Do the Right Thing - Act with integrity, even when no one is looking; be transparent
  • Empower Clients - Create solutions where customers win
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • AngularJSFrameworks
    • Spring BootFrameworks
    • AngularFrameworks
    • Neo4jDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM

Location

We're located in River North with tons of trendy restaurants and bars. We're steps away from the brown line and a quick walk to red and blue line.

An Insider's view of LogicGate

What’s the vibe like in the office?

The culture at LogicGate is always about “The team, the team, the team”. Everyone comes into work ready to make a positive impact on their work and the people they interact with. There is a big “open door” policy at LogicGate, which allows for employees from different teams to walk up to anyone, ask questions, and think collaboratively together.

Tyler

Software Engineer

What does your typical day look like?

As the Head of Strategic Alliances, everyday is unique! I am responsible for developing and building our channel partner ecosystem. I manage the relationships with our strategic partners who may be consulting firms, integration partners or associations. I love what I do and it’s a journey filled with innovation and iteration!

Megan

Head of Strategic Alliances

How do your team's ideas influence the company's direction?

We are constantly seeking to test, learn, and iterate upon ideas to find the best solutions to the challenges we face as a company. We listen intently as a leadership team to each individual in the company - and we appreciate that if we all are aligned on our vision, the best ideas will bubble up to the top.

Jon

Chief Product Officer

How does the company support your career growth?

Working at a high growth startup presents a lot of opportunities for all employees because there is so much to do. Personally, the cross-functional experience I am getting at LogicGate is helping me grow and expand my skillsets in areas that I have always been interested in.

Dominick

Sales Engineer

What are LogicGate Perks + Benefits

Culture
Volunteer in local community
LogicGate participates in an annual, company-wide service day. This year, we partnered with Junior Achievement and had students from a local high school visit us for workshops and networking session.
Partners with Nonprofits
LogicGate partners with nonprofits such as Junior Achievement and Beyond Sports.
Friends outside of work
Eat lunch together
Intracompany committees
LogicGate has several internal teams, including an Employee Engagement Team to plan fun, social events afterwork. We also have a service team that regularly shares local volunteering opportunities.
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
BCBS-IL
Vision Benefits
BCBS-IL
Health Insurance Benefits
BCBS-IL
Life Insurance
BCBS-IL
Wellness Programs
Team workouts
Our Employee Engagement team planned an internal fitness class taught by our very own teammates, who are fitness trainers in their free time! Teammates also regularly workout together after work.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We are excited to launch our new 401(K) Matching Program in January 2020.
Company Equity
Performance Bonus
Commission and Bonus plans are included in our competitive compensation package.
Child Care & Parental Leave Benefits
Generous Parental Leave
In additional to our full-pay leave for both primary and secondary parents, we offer "flex weeks" to be used the first year of the child's life to help parents transition back to working full-time.
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
We offer snacks, coffee, and sparkling water. On Fridays, we enjoy wine and beer from the keg!
Some Meals Provided
We provide breakfast at the end of each quarter. Employees get free lunch on Wednesday! We also give a stipend to our remote employees, so they can enjoy their free lunch too!
Happy Hours
We have happy hours in our office each Friday!
Pet Friendly
Recreational Clubs
Fitness Subsidies
We provide a monthly allowance to employees that can be used for fitness and health, education, family and lifestyle, or charity.
Professional Development Benefits
Job Training & Conferences
We give each employee an annual budget for professional development opportunities such as
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer each employee an annual budget for continuing education.
Time allotted for learning
We hold "Open Gyms" on Friday afternoons to educate employees about our product and place in the market.

Additional Perks + Benefits

Our mission is to invest in the wellness and growth of LogicGate employees by offering an inclusive program that covers the diverse needs of each family and household. To do this, we created a Flex Rewards Program, giving each employee a month budget to be used for any Fitness and Health, Education, or Family and Lifestyle needs.

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