Customer Service Coordinator

| Chicago, IL, USA
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About Energy CX:

Energy CX is on a mission to be the #1 energy consultant in the US. We are laser focused on helping commercial real estate companies reduce time and money spent on energy.

Why Energy CX? 

  • Recession proof industry 
  • Rapidly growing department with opportunities for advancement
  • Entrepreneurial and ambitious culture with a great team oriented environment

Title: Customer Service Coordinator About this Job

This position is for someone who enjoys solving problems and has the patience to persist through challenging situations. We are looking for an individual who has the ability to multitask. They thrive in a fast-paced, dynamic environment and prioritize customer satisfaction with a constant positive attitude.

Objectives of this Role

  • Act as the liaison between customers and utility companies 
  • Provide unparalleled customer service through quick and efficient communication
  • Develop systems and procedures to grow the department 

Daily and Monthly Responsibilities

  • Solve customer problems related to utilities 
  • Answer customer questions and provide status updates 
  • Continuously create ways to pre-emptively solve customer problems 

Skills & Qualifications

  • Experience in customer service (base salary will depend on experience)
  • Eager to learn and grow within a company 
  • Excellent communication, interpersonal, and organizational skills
  • Vivacious personality 

ECX Benefits

PTO

  • 15 days but highly flexible
  • All major holidays

Insurance 

  • Health - We cover 50% of your monthly premium cost 
  • Dental -  We cover 50% of your monthly premium cost 
  • Vision -  We cover 50% of your monthly premium cost 
  • Basic Term Life & AD&D insurance policy- We cover 100%

401(K)

  • Employer match 20% of total contribution on up to 5% of salary 

Additional 

  • 5 work from home days quarterly  
  • Work from home Friday (in addition to the 5)
  • Wednesday catered lunches 
  • Frequent company events 

Energy CX Company Culture

Our culture is not for everyone

We believe in our team's personal growth. Everyone is provided with the resources to invest in themselves and realize their full potential. At Energy CX, we challenge one another to tackle complex challenges, work hard, innovate, and grow. 

We have a shared and unique set of values

Customer Obsession - Deep Desire to Delight the Customer 

Continuous Growth - Fail Forward

High Standards - Raise The Bar

Bias for Action - Don’t Talk, Do

Radical Honesty - Share Your Thoughts

Effective Communication - Be Clear & Concise 

Prioritization - Do What’s Important, Not Urgent 

Long-Term Thinking - Eat Your Vegetables 

Resourcefulness - Be Independent

Discipline - Be Consistent

Focus - Dive Deep 

Pursuit of Fulfillment - Be Your Best

Our culture rewards personal growth and performance. Therefore, we are seeking exceptional individuals to join our incredible culture.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • PythonLanguages
    • Salesforce ApexLanguages
    • SqlLanguages
    • PandasLibraries
    • ReactLibraries
    • DockerFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • DigitalOceanServices
    • GitHubServices
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • Monday.comManagement
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

Location

370 Carpenter St, Chicago, IL 60607

What are Energy CX Perks + Benefits

Energy CX Benefits Overview

Energy CX's commitment to investing in our employees is evident in our comprehensive benefits package, hybrid work environment and company culture. We foster a collaborative and supportive atmosphere where employees feel valued and empowered to make a difference.

Enjoy our weekly catered lunches (hello, Chipotle!) and a kitchen always stocked with snacks. We’re big on bonding, with regular employee events for fun outside of the usual work setting. Plus, enjoy the flexibility of five bonus work-from-home days every quarter to use as you like. We make sure everyone in our family-owned business feels valued and connected.

Culture
Volunteer in local community
Energy CX is a proud partner of Meta 24, an innovative Chicago nonprofit that redefines traditional education and assists in revitalizing struggling communities.
Partners with nonprofits
Through our partnership with the nonprofit One Tree Planted, Energy CX plants a tree for each new client in regions that have been affected by deforestation and other environmental challenges.
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
Health Insurance + Wellness
Dental insurance
We cover 50% of your monthly premium cost
Vision insurance
We cover 50% of your monthly premium cost
Health insurance
We cover 50% of your monthly premium cost
Life insurance
Basic Term Life & AD&D insurance policy - We cover 100%
Financial & Retirement
401(K)
401(K) matching
We match 20% of your 401k contributions on up to 5% of your gross compensation. This match effectively adds an additional 1% to your retirement savings, supporting your long-term financial health.
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Paid holidays
Paid sick days
We offer 5 paid sick days per year on top of PTO.
Flexible time off
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Onsite office parking
Meditation space
Professional Development
Job training & conferences
Promote from within

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