Customer Service Representative
Sorry, this job was removed at 10:16 a.m. (CST) on Tuesday, November 28, 2017
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Shifts:
Must be available to work between the hours of 8am - 8pm, with some weekend days
What you’ll do as a Customer Service Representative:
- Answer all inbound calls, chats or issues from customers to provide them with accurate product and service information
- Follow-up on all customer requests via phone, chat and email
- Provide loan extensions and process loan payments
- Identify, research, and resolve customer issues
- Recognize, document and alert the supervisor of trends in customer calls, chats or issues
- Recommend process improvements
- Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
- Apply a professional attitude and image for all internal and external customers
- Perform other functions as assigned by management
You’re right for this job if you have:
- High school diploma or GED
- A stable job history
- Proven experience succeeding in a metrics-driven environment
- The ability to speak to prior goals and performance metrics
- Excellent professional verbal/written communication and interpersonal skills
- Flexibility and ability to quickly adapt to change
- Show an unyielding commitment to a team and department through an excellent attendance record
- Ability to work independently
- Computer savvy (word processing, data entry, internet, spreadsheets
- Possess intermediate reading, writing, and arithmetic skills
- Access to reliable transportation and availability to work evening hours and some weekends
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