Customer Success Associate

| Chicago
 We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. Vibes Mobile Engagement Platform enables marketers to easily manage all mobile communication channels including text messaging, push notifications, Apple Wallet, Android Pay and mobile web campaigns — all through a single interface. Vibes has delivered more than five billion mobile experiences on behalf of customers that include Chipotle, Gap, Old Navy, Home Depot, Pet Smart, Foot Locker and Allstate, and is recognized as one of only four Tier 1 aggregators by the The Common Short Code Administration (CSCA). To learn more about Vibes, visit www.vibes.com. 



Are you looking to be at the forefront of mobile technology? Then our Customer Success team would be a great fit for you! Our team stands on the front-lines, bringing mobile programs to life for some of the biggest brands in the industry such as: Chipotle, Saks Fifth Avenue, The Home Depot, Banana Republic and Ford. Vibes provides brands with the mobile marketing tools, technology and expertise needed to infuse mobile throughout their marketing strategy. The customer success team at Vibes provides the expertise and strategic guidance necessary to ensure our customers achieve success on every level.

Responsibilities:

  • Execute campaign set-up, reporting, and testing
  • Capture and disseminate information across all customer touch points (e.g. presentations, calls, emails, meetings)
  • Become an expert in the fundamentals of mobile marketing
  • Cornerstone of all campaigns/live programs/future programs: deep understanding of client deliverables from program inception to final implementation
  • Bridge communication across all departments, customers and key stakeholders

You should apply if:

  • You are a curious, tenacious and persistent self-starter
  • You are a hand raiser 
  • You have good intuition and the ability to ramp up quickly 
  • You know what you don’t know and feel comfortable asking questions
  • You are able to prioritize effectively
  • You are a process driver, but not process driven
  • You are open to coaching 
  • You aren’t just looking for a job, you are looking for a career
  • You are interested in an office environment where passion drives hard work and camaraderie brings us to the keg on a Friday afternoon

Requirements

  • Bachelor’s degree 
  • 1-2 years relevant professional experience
  • You really love mobile, technology and innovation

What we're offering:

  • Career planning and development
  • Management and mentorship opportunities
  • Quarterly bonus opportunity
  • Generous PTO & 12 paid holidays
  • Competitive health benefits
  • Company sponsored volunteer opportunities
  • Stocked drinks, seasonal craft beer on tap
  • Secure indoor bike parking
  • Summer Fridays
  • Company happy hours
  • Casual work environment
  • And more!

Our Core Values:

  • Respect, Honesty, and Integrity for All Stakeholders         
  • Always be Learning
  • Relentless Focus on the Customer                                                  
  • Never be Satisfied
  • Create Value      
  • Seek Accountability and Ownership

Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast paced organization and industry.

Please click the 'Apply Now' button below to apply to this position. 
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Location

300 W. Adams St., 7th Floor, , Chicago, IL 60606
300 W. Adams St., 7th Floor, , Chicago, IL 60606

Perks of working here

401(K)
Commuter Benefits
Dental
Health Benefits
Stocked Kitchen
Tuition Reimbursement
Vision
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