Role: Customer Success Manager

Level: Mid-level

Position: Full-time

Location: Chicago, IL

Reports to: Chief Revenue Officer

About VRSUS:

VRSUS is a SaaS platform integrating practice management, case management and document solutions for plaintiff law firms. VRSUS’ unique business model and modern architecture is specifically designed to address the needs of the market that go beyond simple case management functionality; the platform provides a common method of communication and collaboration within the legal industry. VRSUS is well positioned to become the leading case management software provider.

We were originally headquartered out of Indianapolis but have recently rebranded and relocated our operations to downtown Chicago. We are building our team alongside incredible technology, finance and sales leaders and we are seeking ambitious, self-motivated and high-performing employees to join us.

What we’re looking for:

VRSUS is seeking to hire a talented Customer Success Manager that will thrive in a
fast-paced and high-volume environment.

The Customer Success Manager will play a fundamental role in helping VRSUS achieve its growth ambitions with successful customer adoption.  This candidate must be
comfortable working with clients to maximize their use of the VRSUS platform.

Experience:

• Minimum 5 years working as paralegal or a supporting role for an attorney, preferably with plaintiff attorneys

• Understanding of the core business processes of a law firm including intake, case management, lien resolution, settlement and accounting

• Understanding of the various case types and associated workflows

• Desire to work with firms to help them improve their business practices with case
  management software

• Ability to work in a fast-paced environment

• Self-motivated with a drive to succeed and can thrive in a loosely structured environment

• Good teammate and willing to share best practices

• BA/BS degree required, JD (a plus!)

Responsibilities:

• Train end users on platform

• Help client’s adapt their process to the platform (i.e. change management)

• Meet with clients on a periodic basis to ensure adoption of platform

• Ability to implement a Customer Success and client retention program

• Educate clients on future offerings (i.e. cross-selling and up-selling

Qualifications:

• Great listener and capable of developing a genuine rapport with prospects and clients

• Excellent verbal and written communication skills

• Use of modern technologies and tools

• Org savvy – you’ll have to keep track of a lot of different projects without letting anything slip through the cracks

• Flexible, able to work independently

• Thrives in a fast pace, adaptable environment

What we will provide you:

• Competitive, equitable salary

• Comprehensive medical, dental and vision benefits

• A fun environment to collaborate with like-minded professionals excited to build a company and product together

• Balance work and life with a generous vacation policy, office holidays and flexible working options

How to apply:

Please submit your resume to our Recruiter, Colette Freeman – [email protected]