About Apervita

Apervita is the fastest growing platform and marketplace for health analytics and data. It provides an industry-scale Platform-as-a-Service for health computing, delivery, and inter-operation. Health enterprises use the Apervita platform to make it easy and repeatable to implement analytics-driven solutions and deliver insights to their workflow. Apervita’s unique approach allows for friction-less, controlled inter-operation across sites, systems, and organizations. 

What a typical week may look like:

The Customer Success Manager is responsible for Apervita’s customer overall success in delivering key projects, managing execution of simultaneous, complex implementation and development projects from approval through scale production. The Customer Success Manager will be a part of a program team according to requirements and success criteria. The Customer Success Manager will:

• Be a developer and leader in a culture committed to operational excellence in delivery and dedicated to client and program success.
• Partner with the Leadership Team to establish metrics and dashboards to provide transparency and governance to key programs.
• Lead transformation in the health industry through large-scale projects, leveraging disruptive technologies and business models.

What you get to do:

• Act as a thought partner to client leaders on program goals and achievement.
• Run engagement and implementation activities with new and existing customers, including definition, planning, and delivery of engagements, business cases, and success criteria.
• Maintain customer relationships to drive satisfaction and net promoter score.
• Be a part of cross-functional program teams, collaborating with other members of the Apervita team to drive client success.
• Manage overall program progress, timelines, risks, and key performance indicators.
• Manage the co-design, co-implementation, and roll-out of solutions to ensure success and satisfaction.
• Manage creation and delivery of training, coaching, and support of applications as required for client and program success.
• Identify, develop, and implement required program management tools, processes, reporting, and quality/performance measures.
• Expected travel up to 40% as necessary to ensure program success. Remote engagement tools are highly leveraged to collaborate between client and internal teams.

Qualities you will bring to the team:

• Previous healthcare experience, preferably in large-scale health provider transformation, implementation, or development programs, and/or the following sectors: healthcare IT, electronic health records (EHR), analytics, systems integration, data warehouse and reporting.
• Excellent written and verbal communication and presentation skills.
• Expertise coordinating team work products, and the ability to lead cross-functional teams.
• Creative problem-solving skills with adapting approach as needed for each engagement.
• Demonstrated expertise in Project Management tools, techniques, and software applications.
• Experience in leading and managing by influence across various organizational levels, cultural diversity and/or geographically dispersed resources.
• Ability to effectively handle conflict through proactive action and direct and timely communication.
• Capacity to adapt and lead others to understand and accept values, strategies, goals and plans in response to changing business conditions.
• Strong conceptual, as well as quantitative and qualitative analytical skills.
• Flexibility and responsiveness in managing multiple projects in sometimes high-pressure situations simultaneously.

Apervita provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability or genetic information. In addition to federal law requirements, Apervita complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.