Customer Success Manager

Sorry, this job was removed at 02:07 p.m. (CST) on Friday, Nov 08, 2024
Easy Apply
Hiring Remotely in Chicago, IL
Remote
Hybrid
Internship
Big Data • Logistics • Software • Transportation
The Role

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity

About the role:

FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.

Responsibilities:

  • Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
  • Develop, prepare, and nurture customers for advocacy
  • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
  • Understand white-space and work to identify and/or develop upsell opportunities
  • Advocate customer needs/issues cross-departmentally
  • Manage account escalations
  • Advocate internally for customer needs and connect on priorities

Qualifications:

  • At least 5+ years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
  • Supply Chain industry experience preferred
  • Excellent ability to multitask and prioritize workload
  • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
  • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
  • Preferred candidates with government security clearance. 

About the team:

Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events, to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.


What the Team is Saying

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The Company
Chicago, IL
500 Employees
Hybrid Workplace
Year Founded: 2014

What We Do

We’re leading the innovation of global supply chains through our real-time visibility technology.

Our teams work together to tackle complex challenges, helping the world’s biggest brands enhance their supply chains and, ultimately, ensure their shipments reach their final destination.

Over 1,500 customers trust FourKites to digitize their supply chains for greater agility, efficiency and sustainability.

Why Work With Us

Are you collaborative? Forward-thinking? Eager to solve complex challenges with creative solutions? Do you feel inspired seeing the tangible impact of your work? You’re in good company at FourKites. We love what we do, and we believe in empowering our employees to take ownership, take pride in their work, and have some fun in the process. Join us!

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FourKites Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
Chicago, IL

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