Customer Success Manager

Sorry, this job was removed at 05:00 p.m. (CST) on Friday, Feb 07, 2025
Chicago, IL
Hybrid
Consumer Web • Events • News + Entertainment • Software • Hospitality
PartySlate is the leading marketplace for people planning weddings and events of all kinds
The Role

Who We Are

PartySlate is the premier marketplace that connects people planning all types of events with venues and vendors. More than 3 million people used PartySlate for their weddings, galas, corporate events, and milestone celebrations in the last year. PartySlate continues to disrupt the 800 billion dollar events industry with innovative technology solutions for both people planning events and venues and vendors within the events industry. PartySlate is based in Chicago with talent spread out all across the country, and we are looking to grow our team with passionate, collaborative individuals. 


About the Customer Success Manager Opportunity

PartySlate seeks a highly-motivated individual who will manage the premium membership subscriptions with PartySlate. This position works closely with event professionals to manage their PartySlate profiles and oversee the fulfillment of their contracts. The Customer Success Manager will work closely with the VP of Operations and Customer Success Senior Director.

Responsibilities

  • Own a book of business of PartySlate’s customers, who are event professionals 
  • Support a customer through their full lifecycle journey post-sale, including onboarding, nurturing, and renewal
  • Act as a product educator to support a customer to fully utilize the PartySlate platform 
  • Develop a positive customer experience through customer service and support
  • Work cross-functionally to ensure customer contract fulfillment 
  • Manage the hand-off of customers between Sales and CS and ensure customers fully complete onboarding
  • Conduct Business Review calls with customers to understand customer objectives, review product usage, and reinforce product enablement 
  • Facilitate customer renewal conversations, including engaging in upsell conversations if relevant
  • Document product feedback and needs of customers
  • Serve as a customer advocate during product feature prioritization 
  • Attend in-person events to build relationships with customers
  • Ongoing Metrics: Net Revenue Retention, Renewal rate, Customer Health Score

Skills & Qualifications

  • 3 to 5 years of relevant experience in sales/customer success 
  • Highly proficient in all sales strategy and conversations 
  • Strong written and verbal skills 
  • Confident and comfortable talking to clients on Zoom/phone or in person
  • Excellent attention to detail 
  • Highly organized, self starter, and self motivator 
  • Proficient with G-Suite Familiarity with HubSpot and ChurnZero preferred

Our Commitment to Diversity, Equity & Inclusion

PartySlate is committed to creating a diverse and equitable environment for its employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What the Team is Saying

Katy
Christine
Becca
Lorena
Kaitlyn
Lucas
Amanda
Mike
Eden
Julie
The Company
Chicago, IL
50 Employees
Hybrid Workplace
Year Founded: 2015

What We Do

PartySlate is a fast-paced Chicago startup disrupting the $156 billion events industry in the United States. There are 13 million parties per year, produced by over 460,000 venues and vendors. PartySlate connects people planning all types of events — from weddings and corporate events to galas and milestone birthdays — with the venues and vendors who can bring their ideas to life.

Why Work With Us

PartySlate is a team of 50 individuals representing a wide variety of backgrounds and experiences. We work hard, have fun, and focus on results above all else. We are constantly building, measuring, and learning in order to build our brand, grow our digital presence, and deliver powerful results within the $800 billion global events industry.

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PartySlate Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
Chicago, IL

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