Productive Edge
Chicago , IL

Desktop Support Specialist at Productive Edge (Chicago, IL)

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Productive Edge is seeking a Desktop Support Specialist to join our team. You will spend your days providing technical assistance and support for all hardware, software, and networking issues in our Chicago office. As a member of our high performing team, your days will normally consist of the following activities:
● Create, change, and delete user accounts per request
● Assist with administration of software tools like TeamCity, Jira, Confluence, and various Cloud Services
● Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when necessary
● Develop and maintain installation and configuration procedures, specifically laptop images
● Troubleshoot and resolve hardware, connection, printer and software issues
● Configure software and hardware for secure operation, including installation of security software
● Research and recommend software and hardware solutions
● Other administrative and operational tasks that are assigned
● Software updates, and other configurations as required
● Evidence gathering related to ongoing compliance for SOCII
● Assist with administration of AWS, Azure, Rackspace, and Google Cloud Platform accounts in addition to networks/servers built in those environments 

The ideal candidate will have strong customer service and organizational skills. To excel in these daily activities, a Systems Admin/IT Support Specialist at Productive Edge would make use of the following experience and skills (not all of these are required, but highly desirable):
● Bachelor’s Degree in Computer Science, or equivalent work experience
● Familiarity with SOCII controls and the audit process
● Ability to quickly troubleshoot and analyze problems and develop timely, budget-conscious responses
● Comprehensive knowledge of computer hardware, software, operating systems (Mac), network systems, and VOIP phone systems
● Excellent customer service and problem-solving skills
● Experience working in a fast-paced environment
● 2 - 3 years of professional I.T. experience 
● Ability to initiate, coordinate, and execute plans
● Experience in Active Directory configuration is a plus
● Experience with AWS, Azure services management is a plus
● Network configuration experience is a plus (Fortinet, AWS, Azure, VPN)

About Productive Edge

Productive Edge is a Chicago-based Digital Strategy and Technology Agency. We help clients with launching differentiated client engagement strategies, enhancing employee experience and optimizing their operations. Our technology specializations include modern enterprise mobility, digital experience platforms, artificial intelligence and machine learning, cloud-native solutions, internet of things, mixed reality and blockchain.

Productive Edge offers the unique opportunity to use your talents in a progressive, highly-collaborative environment. Because we focus on building long-term partnerships with our clients, Productive Edge team members are constantly challenged to anticipate the technological needs of diverse corporations. Our passion for developing the best solutions to today’s enterprise challenges makes Productive Edge such a rewarding place to work. We also offer an attractive suite of benefits including health, vision and dental insurance, flexible spending accounts, and a 401k retirement plan.

Our reputation for delivering premium technological support means that we are growing all the time. We have an open loft-style work environment in downtown Chicago, steps from the red/brown line and a fun work atmosphere with outings, foosball, stocked fridge and other activities. While we have a fun work environment and a passion for what we do, we also have a flawless record of timely delivery for our clients and expect each team member to embrace our high-performance standards.

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What are Productive Edge Perks + Benefits

Productive Edge Benefits Overview

Work Hard, Play Hard
Celebrate often is our motto. Celebrate the success of others and the work accomplished. From quarterly outings to weekly events, to just hanging around in the office after work, we celebrate with those around us for making our company great.

Community Appreciation
We love to share our passion for technology with others. Learn more about the ways we're empowering our Chicago community and how you can get involved.

Volunteer in local community
The goal of PE Cares is to share our knowledge of tech with the surrounding community. We also offer various opportunities for our employees to volunteer for causes that are most important to them.
Partners with nonprofits
Productive Edge partners with various nonprofits such as the UIC Black Tech Scholars, TechGirlz, Lincoln Park Conservancy, and The Birthday Project to name a few.
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Paid industry certifications

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