The Chowly Data Integration Specialist provides a 5-star customer experience to all Chowly clients. Working in-office, the Data Integration Specialist reviews, builds, and updates menu mappings between Third-party Online Ordering Solutions (TOOS) and connected restaurant Point-of-Sale (POS) menus. This is a full-time role with room for career growth through managing other Data Integration Specialists in the Mapping Department.

The data integration process can be complex and requires a critical and diligent mindset. If you are one that likes logic games or puzzles, mapping menu sets is rewarding and fulfilling. The ideal candidate shows a strong will to blow through obstacles and strives to get the job done.

By working at Chowly Inc. you award yourself the opportunity to begin on the ground floor of our operations team at one of BuiltIn Chicago’s top startups to watch for in 2017.

Check us out at Chowlyinc.com!

Requirements

• Excellent customer service

• Patience dealing with diverse client base

• Attention to detail for menu mapping

• Drive to always “make it right” for the client

• Working with large data and information

Responsibilities

• Build and review menu mappings while working within provided timelines for clients

• Running Data Question meetings with very busy and oft-distracted clientele

• Performing test orders to the client’s satisfaction while simultaneously adjusting menu sets

• Recording all notes and confirmations made during mapping.

• Coordinating with Operations superiors with any questionable menu mapping issues

• Inform management in a timely manner of compliance problems, project schedule delays, common issues that occur for clients, and other potential roadblocks

• Perform other related duties and responsibilities as defined by management

Qualifications

• 1 year experience in a Customer Service focused field

• Experience with in-person or phone customer support

• Proficiency in the use of MS Office and Gmail

• Proficient Mac user preferred

• Past experience with CRM preferred

• Ability to pass background screening

• Higher Education or experience preferred

• Ability to triage workload in a fast-paced high volume work environment

• Strong organizational skills to manage daily tasks and routine assignments

• Strong teamwork and communication skills -- will involve interfacing and supporting various functional departments

• Strong work ethic with a quality over quantity mindset