Analyst, Customer Insights

| Chicago

 

The Analyst, Customer Insights will play an important role in continuing to build Groupon into a daily habit with our customers. We put the customer at the center of everything we do, and we’re seeking a hungry, data-driven analytics professional to help us keep focused on that mission. In this role, you will work closely with cross-functional partners to understand performance, identify opportunities for improvement, and develop plans of action to maximize performance of customer growth programs.  You will be required to understand and interpret data structures and business performance at various levels of detail in order to generate objective, data-driven, and actionable short and long-term recommendations.

Responsibilities:

  • Collect, analyze, and evaluate data to understand macro business trends and measure effectiveness of campaigns, programs, tests, promotions and merchandising
  • Track programmatic performance through the creation of standard and ad hoc analyses
  • Develop insights to identify areas of opportunity, and take action through partnership with Merchandising, Channel Marketing, Product & Engineering and various other teams
  • Communicate performance trends and analyses to key stakeholders across the organization

Qualifications:

  • 2+ years professional business data analytics experience
  • Bachelor’s degree in STEM, Business, or Economics
  • Exceptional Microsoft Excel database management skills and strong SQL required
  • Experience with Tableau, Hive, or R is helpful
  • Prior experience in e-commerce, consumer insights, or marketing campaign effectiveness a plus
  • Excited by working with data, measuring performance, and making objective decisions based on quantitative and/or deductive reasoning
  • Self-starter, fast learner, adaptive to fast-paced working environment
  • Strong communication skills, both written and verbal, with the ability and confidence to succinctly convey complex information to senior management 

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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  • Engineering
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Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

Perks of working here

401(K) Matching
401(K)
Casual Dress
Commuter Benefits
Dental Benefits
Game Room
Health Benefits
Generous Parental Leave
Recreational Clubs
Unlimited Vacation
Vision Benefits
Volunteering Opportunities
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